Hi. I don't know how to fix this problem. I cannot access my dashboard. ------ Page Connection Lost Connection to this page was lost. Sometimes this happens after you log out of Facebook or change Page settings on Facebook. Nothing to worry about, just press "Reconnect Page" and everything will start working again.
Posted by Hafizah 8 months ago
If there are multiple managers, all accessing the dashboard, can they filter the awaiting conversations e.g. by claims for the claims manager, by new clients for the sales manager, etc. Would I need advanced analytics for this with my Bot having a pro plan subscription? If so is there documentation on how to set up the dashboard view.
Posted by Kim 8 months ago
Hi Really enjoying playing around with your bot maker so far but I've bumped into a bit of a problem with Variables and Attributes. When using the [customVar KEY=VALUE] [setAttribute KEY=VALUE] commands, the code breaks when receiving a value containing a line break from Line such as: Item 1 Item 2 And variable set as [customVar KEY=[responseTo interaction=ID fallback=TEXT]] The response from the bot ends up being plain text: [customVar KEY=Item 1 Item 2] And no customVar is assigned. There is no breakage if the response does not contain a line break such as: Item 1 Item 2 Is there a way to allow for line breaks and / or scrub them out? I'm hoping to make a simple ordering interaction where to things to be ordered are listed separated by line breaks. Thanks in advance for any help!
Posted by Carlin Kumada 8 months ago
Hello, there are keep opening new chats but no conversation started. I tested my bot by myself and when I click on answers or give answers it just show up in the inbox. But when I check the inbox for the day I see a lot of chats that keep getting stuck on the first opening sentence. Sometimes 5 times per chat. How can I solve that? A lot of open chats without conversations is unclear for me. Thank you.
Posted by jory 8 months ago
Hi! My bot (ID 83001) worked perfectly on Facebook Messenger until yesterday. Suddenly it doesn't answer, just shows the greeting message. I see that it responds correctly when I try it here, on the Snatchbot website. I have reviewed the settings here and on my Facebook page and it seems that everything is fine, is there a problem right now with Messenger? Kind regards!
Posted by Manu Sánchez 8 months ago
I Iwanted to know if there were any news about the "Choose:" problem on Teelgram and I would like also to propose some suggestions. For example, Rich Cards right now appear like this on Telegram: Text Field Button 1 Button 2 Button 3 If the team managed to introduce a text field to Rich Cards, then why couldn't they also introduce it to Quick Replies? Moreover I would like to ask if you could add any way to let us customize the buttons' position, because right now you can only put 3 buttons per row, however I would like to put 4 buttons, 2 per row, like this: Text Field Button 1 Button 2 Button 3 Buttons 4 I think it would be really useful and definetely way more aesthetic.
Posted by Wolfy 8 months ago
I'm using one of the templates called SME Office Bot. This shows over each of the messages. The bot number is SME Office Bot 90653. I have change the name to emotion but the message remain as SME office. Can you please tell me how to change this
Posted by Carlos Schäfer 8 months ago
Hi, is anyone facing the problem of double iterations being created when you create an interaction? it was working ok before but I started with this problem with no apparent reason. I get two interactions with the same interaction number. Also if I create a card and try to add a phone number, I get 2 phone numbers added to the card. Erasing doesn't work since erase both. Is anyone having the same problem?
Posted by Carlos 8 months ago