COMMUNITY
Google Analytics and Font slow down SnatchBot in some countreis.
Is there any way to disable google analytics js and not use and download the Roboto font?
In some countries the connection to google domains are very slow, let user to decied if they need these can make SnatchBot more powerful and faster.
Posted by S7 over 1 year ago
UI Translation
Hi, I'm using SnatchBot in a Chinese website, but some UI texts are not translated.
Is there any way I can translate it for my website or contribute translations to SnatchBot?
Posted by Seven over 1 year ago
Problem with facebook channel
Hello, I am creating my new bot and I want to publish it to a Facebook channel and I connected my account, so far so good, the problem is that where it appears to select the page, it only shows one of my pages that already has a bot with you, but all the other pages that I manage do not appear, what can I do there?
Posted by Gabriel Riveroll over 1 year ago
Is it possible to train a model that identifies Image.
I want to train a model which can identify image and provide response as true or false. So, Is it possible.
Posted by Vinoj Raj over 1 year ago
Snatchbot slow
Since today my chatbots are answering significantly slower than usual. The issue appeared with serveral users on different devices. How do I fix this?
Posted by Mareike almost 2 years ago
how to save changes on templates?
Hi,
I started to edit a template but can't find the save button. So, I always lose my changes.
Thanks,
Posted by Bálint Vojnits almost 2 years ago
Meanwhile chatting with live agent, hello message popping up
After choosing "Live Agent" option, every time a customer writes something in the FB chat, the welcoming message is sent again by the chatbot; although the live agent is typing. Can I turn off this function somehow?
Posted by Czink Gergo almost 2 years ago
Word limit of participants' responses
Hi there!
I am experiencing a design issue with the word limit of participants' responses to open-ended questions in a chatbot conversation. Is there a way the word limit for participants could be extended or made unlimited?
Posted by Timi almost 2 years ago
Groups & Holding Pattern
Hello,
I was wondering, if SnatchBot (ProPlan) offers a possibility to define groups. So that when an agent within a live chat is not available, the inquiry gets redirected to someone else. Furthermore as well to segment inquiries via previous questions so that only the expert to the respective topics receive the inquiry.
Additionally, I was wondering if SnatchBot (ProPlan) offers a holding pattern to inform the person in the life chat on which position in line they are. E.g. 'you're next in line' or 'there are 3 peoples requests answered before yours, we will work as fast as we can and keep you up to date'.
Posted by Ellen Hein almost 2 years ago
Bot in IFrame or Frame
Hi,
i want use the bot in an iframe or frame. On start the high of the frame is shorter then the bot window.
how can i set the new hight after the bot is opened?
-> resizing frame for bot
Posted by Thomas almost 2 years ago