Hi, I'm using SnatchBot in a Chinese website, but some UI texts are not translated. Is there any way I can translate it for my website or contribute translations to SnatchBot?
Posted by Seven about 1 month ago
Problem with facebook channel
Hello, I am creating my new bot and I want to publish it to a Facebook channel and I connected my account, so far so good, the problem is that where it appears to select the page, it only shows one of my pages that already has a bot with you, but all the other pages that I manage do not appear, what can I do there?
Posted by Gabriel Riveroll about 2 months ago
Is it possible to train a model that identifies Image.
I want to train a model which can identify image and provide response as true or false. So, Is it possible.
Posted by Vinoj Raj about 2 months ago
Since today my chatbots are answering significantly slower than usual. The issue appeared with serveral users on different devices. How do I fix this?
Posted by Mareike about 2 months ago
how to save changes on templates?
Hi, I started to edit a template but can't find the save button. So, I always lose my changes. Thanks,
Posted by Bálint Vojnits 2 months ago
Meanwhile chatting with live agent, hello message popping up
After choosing "Live Agent" option, every time a customer writes something in the FB chat, the welcoming message is sent again by the chatbot; although the live agent is typing. Can I turn off this function somehow?
Posted by Czink Gergo 2 months ago
Word limit of participants' responses
Hi there! I am experiencing a design issue with the word limit of participants' responses to open-ended questions in a chatbot conversation. Is there a way the word limit for participants could be extended or made unlimited?
Posted by Timi 2 months ago
Groups & Holding Pattern
Hello, I was wondering, if SnatchBot (ProPlan) offers a possibility to define groups. So that when an agent within a live chat is not available, the inquiry gets redirected to someone else. Furthermore as well to segment inquiries via previous questions so that only the expert to the respective topics receive the inquiry. Additionally, I was wondering if SnatchBot (ProPlan) offers a holding pattern to inform the person in the life chat on which position in line they are. E.g. 'you're next in line' or 'there are 3 peoples requests answered before yours, we will work as fast as we can and keep you up to date'.
Posted by Ellen Hein 3 months ago
Bot in IFrame or Frame
Hi, i want use the bot in an iframe or frame. On start the high of the frame is shorter then the bot window. how can i set the new hight after the bot is opened? -> resizing frame for bot
Posted by Thomas 3 months ago
Connection form => Field for connection to next interaction cannot be found
Dear Support, First of all, congratuations for amazing product. I am trying to create my first connection, but unlike documentation, there is no field in which to specify the next "interaction name". I have tried with both browers: Wondws Explorer + Google Chrome. Kindly, advise how I an progress from here
Posted by Hakem 3 months ago