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No response to tickets created

Hello there,

I created two tickets almost a week ago and have not yet received any response to assist. I also created a follow up ticket about two days back to ask for a way forward, and have received no response to that either. I have been monitoring my email and the SnatchBot platform to check for responses. I also tried replying to one of SnatchBot's marketing emails asking about whether the functionality of the Bot is as expected, and there also has been no response.

Please can someone advise how I contact a SnatchBot representative for support?

Thanks so much.