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Chatbot not working when I send a message

Hi, I have little trouble with my bot.
Auto-reply does not work from time to time. I don't know the cause - the setting is correct, I will answer the same question 10 times the same, so the robot will answer, if I answer again, it will be silent :-(
It happens to me at the start, when the user has to answer. (signpost + 30 interactions) I'm so sorry, but I don't know what the problem may be. Can you help me, please?
I use the Free Version, I must say that I am very excited about this elaborated tool, thank you for it.