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In integrating with Zendesk Chat, would "Awaiting Response" work for a Zendesk agent to take over the chat?

about 3 years ago by Kevin Rotairo

We are looking at integrating Snatchbot with Zendesk chat. As we don't expect the bot to cover all the queries, we would like to ask how to gracefully handover the conversation to a Zendesk agent(human) and not on the "Inbox" in snatchbot.