COMMUNITY

I'm trying to set up HubSpot integration, and none of the information extracted (name, email, etc.) is showing up in the Chatbot's responses.

Example, trying to populate the user's first name in the response:

Bot Statement#2417601
{Can you also tell me your first name?}{Now please write your first name?}{Now I would like to know your first name, can you please write it below👇?}
(Please just type your first name without any additional letters or words)

Bot Statement #2417602
🤝 Nice to meet you,
[customVar firstname=[responseTo interaction=2417601 fallback=TEXT]]
::next-2::

The response just shows up as "🤝 Nice to meet you, " with no name populated. This is the same for any data I try to extract from previous interactions. Any suggestions?