COMMUNITY

Currently if the user selects a link, a new tab opens, however the chat in the new tab is the same as when the user lands on the website. If this chat is opened, the user gets the below active conversation message. If I select ‘No, go back’ to continue the conversation I am met with the ‘Refresh Page’ message. When I refresh the page nothing happens. Is this because we cannot have to chats open in two windows? Ideally if the user selects a link which opens a new tab, the chat remains open in the new tab, even if they get the message below. We would then want them to be able to continue their chat in this new window.

Active Conversation message:
You have an active conversation in another tab, do you want to continue existing conversation?......