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Fallback connection "do nothing" does not work

over 3 years ago by Laszlo

Hi, I have a problem that when a user writes something to the chatbot that is not included to the conditional connections's keyword section it does start all over again the whole conversation from the beginning.

I set the 'fallback connecion' to 'do nothing' but it doesn't work since it starts the whole conversation again from the first message.

Please help me