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Integromat & Webhook Question

On intergromat, I have two issues:

The data is sent to the webhook - only when I select run once - obviously that is not ideal as I don't know when my web visitors will be using my site, I need it to fire when it automatically receives input from the webhook.

The data is not being sent from intergromat - because it is missing a user id (i think) instead the chatbot just moves on to the next conversation block.