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Lack of NLP information

I have already read all the documentation here on the subject and still can not understand very well how I should create the samples and train my models. Especially the intent ones.
I think there is a lack of detailed information on the subject. I tried a lot but I could not come to a logical conclusion of, for example, why train an entity model if I can put the same "tags" on a global connection.
In my case I'm using chatbot in a narrative way, not for commercial purposes. I think that I could explore mor profoundly this NPL tool and achieve great enrichment of the UX if I had a little more information about this subject.