Custom NLP models with intent

Hi, i'd like to use custom NLP with intents (in italian). I've tried them many times but i've not reached the solution.

For example i built a model called "Situazione Ordine" in need to be used when user request infromations about the order. Every thing i wrote even with different arguments (example how nice to go to the beach) the system reply with match "true".

Is there an example with intents?
Can you help me on this interesting argument?