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Release: 30th October 2019

over 4 years ago by Deleted User

New Features

  • New option in Inbox: you will now see the images that were sent by your users from Facebook or Skype - all the channels that allow the user to send pictures.
  • You can now add custom text instead of “Get started” in Webchat. It can be set up in Webchat customization settings.

Improvements

  • Build: Improved the functionality of the Embed Media feature - the empty tags will be removed from the messages.
  • Reports: The “Sentiment” option has been hidden from the “Interaction type” drop down for new users.

Bug fixes

  • Channels -> Facebook: occasional failure to remove FB Greeting message on the Greeting message tab - fixed
  • Channels -> Facebook: Added the possibility to save user settings on the following tabs:
  • Messenger Extensions; Check-box plugin; Customer chat plugin.
  • Channels -> Slack: Fixed the errors, that appeared in the console panel when turning on/off the channel.
  • Build: Bot’s message was not "Saving" automatically when the mouse cursor is in the Bot’s message field.
  • Build: It was not possible to get to Await Response interaction, using buttons in the cards (Text, Gallery).
  • Build -> JSON API interaction: Fixed the bug due to which you were getting a message from the “Error Response” field throughout the conversation if you leave the “Your API address” field empty.
  • Build -> JSON API interaction: The value of the Custom attributes was displayed incorrectly when using Prior responses as an Attribute Value.
  • Build: New plugins could contain empty fields. Fixed.
  • Build: The logic operation feature was working incorrectly when using double-level conditions in a logic function. Fixed.
  • Build: The possibility to copy interactions of the plugins in the View Scheme section has been removed.
  • Build: It was not possible to remove synonyms from the Simple connection. Fixed.
  • Build -> Configure -> Send Email: It was possible to fill the “Email Subject” field with spaces and save it.
  • Build: It was not possible to launch Test Chat after creating a bot using templates. Fixed.
  • STT: Audio track did not appear in the admin panel. Fixed.
  • Configure -> Pro Plan: Fixed the work of the counter of the Pro messages.
  • Configure -> Bot Profile: A bot did not restart when a session is expired. It was also possible to continue the conversation when a session is expired - Fixed.
  • Broadcast: The page was frozen during sending a broadcast to a large number of users. Part of the users did not receive the broadcast - Fixed.
  • Broadcast: It was possible to send an empty broadcast (filled with spaces) - Fixed.
  • Broadcast (Facebook): The system was sending a Start Interaction instead of a Next Interaction if a session is expired - Fixed.
  • Inbox: It was possible to send a message to the unpublished Facebook channel.
  • Inbox: It was not possible to highlight the data, which was extracted using responseTo feature.
  • Inbox: There was extra text in the messages, which were sent from the Twilio - Fixed.
  • Inbox: It was possible to create a Saved Reply without its name - Fixed.
  • Inbox: After export a conversation the messages were saved in the reversed order in a txt file - Fixed.
  • Plugins: The plugins did not work - Fixed.
  • Plugins: Plugins did not work properly - the system was not sending the second and subsequent messages - Fixed.
  • Webchat: It was not possible to receive cards and TTS, which are in a JSON interaction. Fixed.
  • Test-chat: It was not possible to highlight extracted data - Fixed.
  • Facebook: The functionality of the Payment button was working incorrectly - user was always redirected to the Success/Error interactions.
  • Twilio: A user did not receive messages, sent through the Inbox or Broadcast.
  • Viber: The system was generating only one audio track instead of several tracks when using TTS feature in Auto mode and Chat Bubbles feature. Fixed.
  • Preview: The “Show Channel Switch Buttons As Dropdown” button was not displayed - Fixed.
  • Persistent menu: The notification about disabling text input function has been restored (for FB and Webchat channels)
  • Reports: It was not possible to filter the records by a particular channel.
  • Reports: It was not possible to highlight extracted data - Fixed.
  • Reports: The channel icons were displaying incorrectly in the Channels column, after switching channels from Webchat to Twilio - Fixed.
  • Advanced stats: It was possible to select any year in the “Date from/Date to” fields.
  • Support center: It was not possible to reply to user’s ticket, using the admin panel.
  • NLP: The words, which were removed from a sample, still were highlighted after testing a model.
  • NLP: It was not possible to train old intent models.
  • Profile: Fixed occasional issues of the Save button.
  • Main Page -> Chat window (android): It was not possible to switch to FB channel, using switcher in the header of the window.
  • Insights -> Media Kit -> Videos: Fixed displaying issues of the Play button.

User Experience / Layout

  • The layout of the mobile version of the following pages has been fixed for Dashboard; My bots; Broadcast; Reports; NLP.
  • Bot Store -> Bot Template: Layout fix of the “View demo” window
  • Left Side Menu (mobile): Layout fix of the Select language window.
  • Build (mobile): Layout fix of the “Bot scheme” button of the landscape version of the page for different languages (FR, JA, PT, ES).
  • Build (mobile): Layout fix of the page (hints).
  • Build -> Cards: Layout fix of the Text and Gallery cards.
  • Main Page: Layout fix of the “SnatchBot” brand icon.
  • NLP: Layout fix of the “Custom models” window of the Japanese version of the page.
  • Main Page (mobile): Layout fix of the “Industries” items of the landscape version of the page for different languages (DE, IT, FR, PT, ES).
  • Configure -> Bot Settings (mobile): Layout fix of the page.
  • About Us: Layout fix of the elements on the page.
  • Chatbots: Layout fix of the page.
  • Configure -> Pro Plan (iPad): Layout fix of the buttons of the landscape version of the page for different languages (DE, IT, PT).
  • Webchat (mobile): Layout fix of the page. The layout is broken if there was an embedded video it the chat.
  • Webchat (iOS): Layout fix of the chat page.
  • Channels -> Line: Layout fix of the page.
  • Channels (mobile): Layout fix of the landscape version of the page for different languages (DE, JP).
  • Bot Store -> Bot Directory (mobile): Layout fix of the “Filters” window of the landscape version of the page for different languages (IT, JA, PT, ES).
  • Reports: Layout fix of the page (both mobile and web versions).
  • Support center: Layout fix of the page.
  • Industries: Layout fix of the left side menu on all pages of the Industries section.
  • Broadcast: Layout fix of the Message Preview section.
  • Configure -> Bot settings: Layout fix of the Verify button.
  • Dashboard (mobile): Layout fix of the TTS audio track in the Recent Messages window.
  • User Area: Layout fix of the Left Side Menu for different languages (ES, DE, JA, PT).
  • Main Page (iOS): Layout fix of Subscribing area.
  • Inbox: Layout fix of the cards.

Localization

  • Fixed occasional issues on the landing pages.
  • Bot Store -> Template (mobile): The “View Demo” window has been translated into different languages.
  • Build: The “Add new interaction” window has been translated into different languages.
  • Profile -> Translate Settings: Fixed translation errors on the tab for DE and PT languages.