COMMUNITY

I have developed an API that accepts a username and password. It returns a user nickname that I would like to assign to a custom variable. Even though I pass nickname as an attribute, the chatbot does not recognize a return value. How can I get data back from my API and into the chatbot?

I am just configuring Snatchbot and when testing it with Facebook Messenger, the bot adds text to my content. How can that be? e.g. in my Hello Message (that is in spanish) the bot includes the following: "Hello! Thanks for reaching out! Can you please tell us your email?" And later between a couple of my phrases it adds: "Ok, let's skip that for now." "Cool, thanks! How about a phone number in case we need to reach out to you directly?" How can I remove those texts from my bot?

How to get each chat conversation on email?

I have configured an API end point and able to call it successfully from a chat interaction. Based on the "message" sent back by my API, i want to show one interaction or the other. Is that possible ?

Utilizo mi bot a base de interacciones pero cuando llega a la final ya no quiero que el bot haga nada cuando la persona conteste. Sin embargo cuando la persona escribe el bot repite el mismo mensaje

Hello, i paid for pro plan but i still do not have access to advanced statistics. What is wrong?

Dear Snatchbot-Team, My team and I am currently using Snatchbot in a study. Of 250 participants that have participated in the study 2 have now replied that our bot is somehow "misbehaving". Those two participants describe conversations and grammar mistakes that we have certainly not programmed, e.g. instead of the two answer-options "good" and "not so good" they can choose between "not so good" and "bowel". Do you have any idea why these mistakes happen and what we can do to prevent them? Thank you very much in advance!

Is there any information on how to do this with snatchbot integration with facebook? how to set this up in snatchbot to handover chat to live agent in facebook messenger

Hello, I was wondering is there an easy way to change quick replies order, e.g. QR from 12th place to QR 7th place etc... I managed to do it somehow yesterday but I cannot replicate it today. When I try to hold click on quick reply and move it around, it just selects text and it's not giving me an option to move them around like conversations ... Thanks

Hello team, How to increase gallery image size ration on fb messanger. Thanks