COMMUNITY

Is it possible to alter the width of the chat window ? If so, how ?

It's been 2 weeks since I wrote you and the bug about resetting attribute values still hasn't been fixed. Moreover I still got no news about the lagging problem on Telegram. Any news about all this?

Hello, I have two problems: 1. Every time you visit our website where the chat is opened, a chat is also opened in the mailbox, although the visitor does not write a message. It quickly becomes very confusing. Can you set this so that this only happens when the user writes something? 2. How do you get informed about a message? We cannot check the page manually 24/7. An app etc. would be good. Or by email. Here I am unable to send the entire process directly by email. I can only send individual answers by email. How is that possible? Thank you and best regards

Hi, I wonder if gallery cards are supported in Facebook Messenger? I generate a gallery card (image, text, links and buttons) through a json response and it shows fine in a web chat. In Messenger though it won't get rendered at all. Is it a known limitation? Thank you.

Hi, we were attempting to create a webhook from our API that took the message from the bot and posted it on Slack. Yet when we try to post the URL on the webhook and try to verify it we get a Failed 0 response. Any tips on fixing this?

I set the chatbot on my website. Sometimes when the user initiate a dialogue, the bot won't response. Even when they refresh the whole website. The situation stays. What should I do to debug the bot?

Hi, on one of my bots I ask the user to provide his/her name and email in order to add the info to our mailing list. The issue i'm seeing is that, since the attributes are persistent once set, if I ask for the info to the user again, I cannot set new values on the attributes. They always return the initial values set on them. What command can I use to clear the attributes values or overwrite them with the latests values the user provides? My bot does the following: 1. Ask the user for the name 2. Ask the user for the email 3. Set the attributes user_name and user_email with the values provided using the [responseTo interaction=#### fallback=0] 4. Using Automation, send the values to a google spreadsheet Issue is that the values sent to the spreadsheet are always the same even though the user comes back and give another name or email.

I cant find my bots anymore? they just disappeared? is their any way to get them back. Im doing this for my university assignment

Hi, I'm trying to get the bot to stop responding completely when it hits Await Response. However, with each user's message the bot repeatedly replies with the Await Response message, which makes live chat with the user impossible. here my ID: 101634 Jon

Hi, I've setup custom variable and send it to webhook. On Snatchbot I'm able to see my chat receive the correct response however on my webhook integration, I'm seeing different response which is an older response. Whenever I send another webhook response, the same older response will be capture instead the new one. I even create a new webhook link and attach to the custom variables also same problem. Regards