ANSWERED

Mobile View is very small

Hi, When i try to use mobile to view the page that has the chatbot it appeasr very small , but when i try the chatbot on your website is working fine
ANSWERED

How to minimise the space if there are IF operations in the bot statement?

Hi, How do I minimise the space presented when I input multiple IF operations in the bot statement? For IF operations that are not fulfilled, a huge amount of space is still presented in the message.
ANSWERED

API Connection

Hello, I use the chat connection of Userlike on my homepage. Since I would like to deposit a Bot, here is my question: Is it possible to connect the Snatchbot to the platform of Userlike? Userlike is browser-based and already linked to my homepage. Friendly greetings Severin Bücheler
ANSWERED

"Get Started" Button

Hi, from today my chatbot start with the "Get started" button but i don't want this because is a problem with my users. I already disable "Allow auto opening on page loading" but the button iis always displayed. How can i don't show this button to start my chat? My site is www.brevettafacile.it. Thanks
ANSWERED

Can I use bot on WhatsApp application ?

Can I use bot on WhatsApp application ?
ANSWERED

Unable to add RSS Feed

When I try to add a Card with RSS Feed, the changes are not saved. When I test the interaction, it is blank. When I refresh the page, the Card disappears. I have tried more than 10 different RSS Feed URLs and tried all combination of settings. But the issue still persist.
ANSWERED

Mantenimiento de SnatchBot

Hola, ¿Me gustaría saber si el cierre de mantenimiento de mañana miércoles 22 de abril de 2020 incluirá también el cierre y no disponibilidad de todos los bots activos? Tengo un bot conectado a mi sitio web, por lo tanto, me gustaría saber si los usuarios podrán usarlo durante el tiempo de mantenimiento. Además, si también se cerrarán, ¿tendré que hacer algo para que vuelva a funcionar una vez que finalice el mantenimiento? Gracias
ANSWERED

Maintenance Shutdown

Hi, I would like to know if the maintenance shutdown tomorrow Wednesday 22nd April 2020 will include the shutting down of all live bots too? I have a bot attached to my website hence I would like to know if users will be able to use it during maintenance time. Also, if they will be shut down too will I have to do anything to bring it back live after the maintenance is over? Thanks
ANSWERED

i get problem with 'extracted data'

hi team snatchbot,i get problem with "extracted data" Commande : Food : humberger - Doublé Price : $ Nb: 1 Drink : Pepsi - 10$ ---------------------------- Info : no onion ---------------------------- Total Price : $ section: Commande food i get : problem - 1 - when i start the first action i can't see the price but if i repeat the action for the second time the Price appear i don't Understand where the problem is . problem - 2- info : no onion ==>> same think in the first action everything work fine i get the extracted data but if i repeat the action the same word appear [no onion] don't change to [no] https://webchat.snatchbot.me/01d4b7587abdc41fef803d32ea4c28ec3272d19b83a9d57f786ed8cf532ffeca thank You for Your help
ANSWERED

Telegram embed audio not working

I'm afraid embed audio in telegram not working( this construction does not do anything there and nothing appears whatever link to mp3 file I'm posting in [audio]AUDIO_URL[/audio]