COMMUNITY

"Test this bot" is not working at my end Can you check over there? Thanks!

My robot won't trigger "wait for a response" event Unable To trigger this response About three weeks ago, he was working.

Hello, when I use the whatsapp demo where I have to configure the api code, I send a message for example "hello" but the bot does not answer me at all and if I try to send a message from the inbox it does not appear in the chat of the mobile what can I do?

Hello , how do you integrate my chatbot with whatsapp via Twilio?.

How do i integrate the snatchbot API with another API so that the snatchbot gets the information within the Knowledge base to answer questions that are within the knowledge base

Many valid formats of the phone are not accepted by the phone extraction, causing users to loose interest. Could you let me know the valid format so that it can be added in the suggestions part of the Chat bot Message?

Hello good Morning. I am not able to register the payment to update my Bot to the pro version. I get an error saying: "Error processing the transaction on the credit card, please contact the issuing bank for more details, or insert another card." Now try placing another card and nothing. Also, I want to add that I saw a video tutorial in case I did something wrong, and in the video I got 2 methods of payment (PayPal or Visa) in which, I only get a white square to select. I wait fast answer.

Hello, The webchat menu cuts some of the options. I have 3 options and the 3ª its cuted down, even if i make zoom-out on the browser i can't see it. https://imgur.com/a/Hzpco Thanks

Hi, I created a live chat with Await response interaction. When someone clicks on the live chat interaction button, I will get an alert and I will answer to the person. After the person writes something else the word live chat repeats. And so everytime after the user has written something. How can I avoid the repetition of the word live chat? See screenshot https://www.screencast.com/t/JyMzODtwJ thanks Marco

Hi, I'm searching everywhere but I can't find it. My users are already authenticated and I have theirs api_tokens, I would like to attach that data in the moment SnatchBot is initialized on my website so if user will ask for something, I will already know with who I'm dealing with and making further connection with JSON to my database, I will be able to give the results only for that specific user. I used other Chat services before and it was easy with JavaScript to add custom variables on Chat init.