I have two questions: 1. If a user answers with more than one line of text (multiple messages), the bot repeats the question or uses the fallback condition. This causes some questions of the bot to be skipped if the person answers with multiple messages, rather than just one answer. How can I either limit the answers to one possible text message or not let the bot skip the next question or repeat itself? 2. I need the bot to wait 5 min and then "come back" to the user. In that time the user should think that the bot is working on his request and the chat should freeze. Therefore, it should not say "bot is typing" at that time and a user input should be ignored by the bot. Another possibility is that text input is disabled at that time. How can I do that? Thank you in advance.
Posted by Cindy C about a year ago
Hi, I'm integrating Snatchbot in my application with Other/Api channel and I'm facing two major issues 1. According to the setting when am setting value of session expiry under configure setting to 180 (default) it delays the response at application end that is am getting JSON after 180 sec. And when I decrease the value of session expiry upto 2 or 5 sec. It works fast but prints the same response again and again instead of getting proper reply. 2. After passing user_id and message to API- "https://snatchbot.me/channel/api/id18071/app7926512121961677/apsAloEKnuliUU5ZhJF1aZwtHp3MHUAi0i3" and In JSON I'm getting a single message that is welcome text but when I am trying it on Test bot it is working properly with all possible combinations. Why this is happening? How can I be able to fix both the issues?
Posted by Tine Johnsgaard about a year ago
how to make response with format and post into my database? what if i want user can chat with format for register.. example chatbot: May I know who I am speaking with? (Name, Company, Position) user: Tony, INTEL, IT chatbot: hi Tony from INTEL and position IT and chatbot: Please leave your email contact details to schedule a meeting with our sales representatives (email,phone) user: firstname.lastname@example.org, 007883944 thanks
Posted by Lukman Hakim about a year ago
I have a set of statements with quick replies that I would like to set a delayed response between that will make it appear that the chat bot is typing a response. The problem I am having is that if I place the ::next-XXXX:: (replacing XXXX with time in seconds) at the beginning of each statement the delay time happens but the "typing a response" does not appear. However, if I place some text, insert the delayed response, and then add more text it will show the first block of text and then show the typing a response message and then the second block of text. Am I doing something wrong or is it not possible to show the typing a response message before displaying any text to the user?
Posted by Andy Spitzer about a year ago
Hello Snatchbot team, Thank you for all the great work and support you provide which is always very much appreciated. I am integrating our chatbot into Chatbase to provide analytics and extracted data to our client. Although I managed to link Chatbase with Snatchbot with the api key, I can not find a way to send "not_handled=true" messages to Chatbase which is a very important feature of Chatbase. (see here : https://chatbase.com/documentation/not_handled ) I already tried to include "[customVar not_handled=true]" in my Await Response message, but that does not seem to work for Chatbase. I also tried to set a custom attribute not_handled with the value true, but it does not work either. There is absolutely no documentation on the internet about that. As you are communicating a lot about the Chatbase integration, which is great, could you please give me documentation about how to integrate the 2 basic features of Chatbase : intent and not_handled messages ? Thank you very much, All the best. Lucas
Posted by Lucas Roquilly 8 months ago
Hi, I would like to ask the differents users about subscription to specifiques boradcast on FB. I try to do it with the bot in the BotStore (witch is the example of subcription). Problem : This bot use a Custom var "suscribed" Yes/No. When I do it in my Bot, I get something like : - It works for the first interaction : Yes - It doesnt work for the second interaction : No. The problem, is that a message appeard "Such a key is already existing". Could you help me ? Thx :)
Posted by Vincent about a year ago
Hi there, I'm trying to turn of and remove my snatchbot chat from my facebook page without success. I've followed your steps to remove it from the channel setting but it still showing on my facebook page. Please check my screenshots: https://ibb.co/f1Gs8p https://ibb.co/cEMTEU https://ibb.co/nG0c8p as you can see in the third image link I'm not able to change or disable any status of snatchbot 394353490931600 and the chat. Could you help me? Thanks
Posted by Hasan 9 months ago
Hi, I'd like to use a JSON API interaction in my bot. I want my bot to contact an API running on my PC on port 8080. So I created a JSON API interaction, and filled the field "Your API address" with: <my_IP_address>:8080/<my/URI/path> When I test it, I'm always getting the error message (field "Error Response" in the interaction). According to the logs of my API, I am sure that it received nothing. And when I send the request via Postman, it works. Any idea about what's wrong?
Posted by QuentinR about a year ago
How can i disable session expiry or set it to NEVER? it is really not cool for our users experience. our welcome/start message asks if they want to be receiving updates. and even after clicking yes/no, they keep getting this same welcome/start message everytime they click another button or send in a message. chatfuel, manychat etc doesn't behave like this. the restart button in the persistent menu is ok for any users to start from the beginning anytime they want, they shouldn't be forced to do so. I think it's something you can fix. Pls do or recommend what to be done.. thanks
Posted by Jide 11 months ago
Posted by Aaron molina 11 months ago
Hi! I've put the embed code on my website and the bot works. However, I must click on the icon to start the conversation with the bot. How can I set the bot to automatically open the chat and start a conversation immediately after people land on my website? So people wouldn't have to click on the chat button to open it, but it would open automatically itself right away. Have a great day and looking forward to your reply :)
Posted by Toni about a year ago
I was trying a webhooks and check the documentation part, the URL is triggering for webhooks but I am not receiving any Parameters (ip, data, time). The main question is how are the parameters created and how I can receive it. P.S - I am using .Net Web API
Posted by Harshal 12 months ago
I have done a lot of tests, but the plugin in question (Check-box plugin) does not work, that is, it does not appear on the website (https active and domains add to whitelist); While the Messenger Plugin Extension works instead. How can I solve?
Posted by Aurelio 9 months ago