COMMUNITY

Hello! I have set up a simple chat bot, in one of the cases I ask visitors to send me a question and an e-mail for the answer. What is the best work-flow for received questions from my visitors? Right now I have more than 200 messages in inbox, how can easily find where my reaction is needed? (m.b. I have to arrange some kind of export email+question to google sheet?) Thank you in advance! Best regards, Alexander

I'm trying to overwrite a custom variable, but it's not working. Here's the intended use case: 1. The bot asks the user for a message and stores their response in a custom variable "message". 2. The bot asks the user if they want to send the message. If the user chooses "No", the bot lets them write a new message and overwrites "message" to store their response. The user should be able to continue rewriting their message as many times as they like. I've managed to store the first response in "message", but when I try to overwrite "message" I just get the fallback every time. How can I fix this?

Can i add my bot to a native app?

Hello, we try to use the JSON API interaction, sadly it's always returning the error message. How can I see what went wrong to start debugging? I did test the rest API response by adding it as a response to a test webhook on this page https://webhook.site so it should work in theory. Postman is throwing a "Self-signed SSL certificate are being blocked" error. But the certificate is bought by our server provider so it should be okay. The certificate is marked as "encryption everywhere dv tls ca - g1" Best Regards Simon Aberle

Hello guys, Currently I want my bot to use the answer from a division of 2 numbers in a "IF" condition and display the appropriate answer. I created appropriate custom variables and everything. In the final answer, the bot is displaying right answers for few conditions and does not display the answer for few. More precisely, for less than and greater than conditions, the right answers are displayed but when I put Equal to symbol for decimals, the bot is not able to fetch the right answer. The bot seems to recognise several places after decimal point. What do I do when I have to precise my answer to 2 or 3 decimal places. For ex. [IF([showVar=X]>0.53){Display}] and [IF([showVar=X]<0.54){Display}], the right answers are being displayed but when I define a specific value like [IF([showVar=X]=0.61), the bot is stuck and does not display anything. How do i overcome this?

Bonjour , Comment connecter le bot à mon compte Hubspot ? En ajoutant Hubsport à mes interactions je ne vois pas comment les deux plateforme vont échanger. Merci d'avance

Hello, I followed the tutorial of how to insert data into google sheet using Zapier and it works. Right now, I made 2 columns called Name and Progress in google sheet. I would like the user to type his name and then using Zapier to search for the name and then return the progress of that name. In Zapier I have 2 steps, Catch Hook and Find or Create Row in Google Sheets. Also, I think I should add another step that sends back the progress that corresponds to that name. However, I don't know which one or how to do it. In Snatchbot, I would like to know how to receive data from Zapier and display it to the user. Please don't link working with user responses article because I couldn't find what I want there. Also, I don't want to use Snatchbot Automation right now, except if Zapier isn't able to do this.

Hi, I use a JSON API interaction to send a user id to the API of an external service. The response from the API contains the name of the user. I have implemented the connection with Integromat. I get back a response like this : { "user_id": "xxxxx", "bot_id": "xxxxx", "module_id": "xxxxx", "message": "Hi George." } Where "George" is the name of the user. Now I want to store the value "George" so that I can use it in other parts of the conversation. I suppose I should store it in some custom variable or custom attribute. I tried things like that : { "user_id": "xxxxx", "bot_id": "xxxxx", "module_id": "xxxxx", "message": "Hi George. [customVar varUserName=George] [setAttribute attrUserName=George]" } Note : The attribute "attrUserName" is an existing, already created attribute. Unfortunately it doesn't seem to work. The variable "varUserName" or the attribute "attrUserName" do not hold the value "George" in the next interaction. I have searched the documentation and the community questions, but I was not able to find a solution. I did find a similar question : https://support.snatchbot.me/discuss/5b69c40498801a00030d972c where the answer says this is possible, but it doesn't explain how. So, am I doing something wrong? What is the way to do this?

Hi, i'd like to use custom NLP with intents (in italian). I've tried them many times but i've not reached the solution. For example i built a model called "Situazione Ordine" in need to be used when user request infromations about the order. Every thing i wrote even with different arguments (example how nice to go to the beach) the system reply with match "true". Is there an example with intents? Can you help me on this interesting argument?

Hi, As above. Thanks