COMMUNITY

Say the user ends the conversation with bot, reaching the last interaction. In that situation, how to end or close the chat AUTOMATICALLY, preventing the last interaction to repeat over and over? My system needs that when the user finishes the chat, if he/she restart it again, he/she will have a different snatchbot user_id. "Restart" command is not good, cause it preserves the this user_id. I could only get a new user_id by closing the chat and reopening it again (or refreshing the page, when the chat is embedded through iframe). That is why I am asking: how to automatically end/close the chat after the last interaction, requiring the user to reopening it again, with a different user_id, preventing the last interaction to repeat over and over? Thanks.

Hi, I already asked in this old thread: https://support.snatchbot.me/discuss/5bc984e9ab3e0f004aa71037 But I wanted to open a support ticket just to be sure. Snatchbot ignores the new icon I keep uploading, it only shows the new icon as the bot's avatar in the opened chat window, but the initial large icon that activates the chat stays the same. Seems like you're using some sort of cloud network provider for this image, maybe this service doesn't realize that changes have been made? What can I do here instead of creating an entirely new bot just to change the icon?

I have connected my bot to telegram and i've embedded a few links in one of the greeting messages but only a few of the links show up properly with the Link title & thumbnail image (the links are of other telegram groups which already have cover pictures). The rest of the links don't show the link title nor the thumbnail image. I have attached a screenshot as well.

I am not certain how to handle the images. The URL link should located in your cloud space? in my local pc? not clear about this.Please explain. Thanks Roberto

I follow this steps and still cannot enable messenger: 1) Click on Add facebook messenger 2) I accept the permissions. 3) on publish i select my facebook page. But i cannot save, and channel doesn't appear enabled when i click close.

I cannot seem to allow text input when I am using a template. Could someone advise how to do so?

Hi I need to send some extracted data (name, email, phone) from the user to my DB trough an API call. I asked to the user for this info buy I cannot find the way to attach it to mi API call. How can I achieve that? Best regards

Is this BOT HIPAA Compliant?

Hi, I want to save the entered email address using snatchbot and save it into my Server database. The flow is this. 1. Using Snatchbot, Bot ask for an Email 2. I entered "[email protected]" 3. "[email protected]" should be saved on my server database. How can I do this?

I am not a programmer but trying to learn a bit as Snatchbot is totally fascinating: 1. In pizza demo, how can you choose more than one ingredient at a time? 2. How can you remove ingredient you have already chosen? 3. How can bot colors be changed - like text and text box? 4. How can two or more templates be combined? Thanks, Robert