COMMUNITY

I made a snatchbot that's working GREAT in FB, Skype, web and email. But where I really need this bot to work is on Periscope. And to a lesser degree on Twitter. Could we get a tutorial on porting to these sites? Thanks.

I dont know why bu i think this only error in telegram. So i just created a new bot and only add 1 interactions called "Welcome" and its only says hello, and when i test that on telegram error message always appear in the beginning after "/start"

My bot does not work in either Safari or Chrome on iPhone. Is this a known issue? Thanks, Andy

Very slow loading of the chat bot for my site. I have a pro subscription which I assumed would fix the massive 5-10 second delay lags post website opening up but this is incredibly slow. My server is located in France. My customers are in India. My page load time on desktop is 4 to 5 seconds. On mobile its 7 seconds. But the bot loads late on 10th second and then when you click the button the popup takes another 5 to 10 seconds to load. Can the bot be loaded on my server OR can you have it close to my server if you use aws or similar ? I need it to load faster otherwise I need a refund and cancel my subcription as its pointless to have a "SLOW ROBOT". This was made for a leading healthcare provider in India. www.cims.org

Sometimes, without any reason, my Telegram bot dies and whenever this happens, I have to delete the bot from Snatchbot and Telegram and I have to create anytime a new one. It Is pretty annoying. Any reason for this problem? The bot works on test chat, but not on Telegam, here's username: @yourchoicerobot. Start it and write /restart, then try with other commands such as /newstory. It won't respond.

Greetings, i´ve embedded a bot via iframe and the web chat url. That worked a couple of days but suddenly the bot does not start anymore. Only the upper menu bar and the chat panel are visible but no interaction is possible. Do you have an idea how to fix that? Thanks in advance and kind regards, Sebastian

I understand that Snatchbot is still in beta, but I hope you can solve this. I simply want to have what you show in your videos on Youtube: the Facebook Messenger style (theme, skin), that is, local user: white text on blue background, remote user: black text on gray background. But now you display black text for both. Where has the Messenger theme gone? So I went to 'Customize colors' (Channels > Web > Edit channel data > Advanced options), but it only gives the option to edit User and Bot message background colors. Then I tried to use the 'Custom CSS' feature (Channels > Web > Edit channel data -> GET EMBED CODE > Customize your chat window with CSS), but it is completely undocumented (not a single line on the Internet explains what to do), so I started experimenting. I downloaded https://snatchbot.me/css/style.css and edited it, creating a modified version, which I uploaded. The file https://snatchbot.me/custom/<botID>.css is created and loaded correctly, but I think style.css and custom.css conflict. Besides, there's also another file (https://snatchbot.me/getBotChatSettings/<botID>) that's loaded and overwrites the settings. The mapping is: User Message - "message_color", Bot message - "bot_message_color". Analyzing the CSS in style.css I've managed to find the rule '.light{color:#000}', but it applies to both user/bot text colors.

I'd like the chat bot to span the full width of the page whenever the user opens the webpage, but right now it shows up as a button in the corner that has to be clicked to expand out to the page. How do you customize either the embedded code or the css to fix this?

Is there a way to display response of an external api

Hi, I want to create a bot that asks for user's full name, for example.. Robert Frost and save the attributes First_name and Last_name (or customer variables) from it. I want to be able to use the values of First Name and Last Name separately. My bot is on the web platform.