COMMUNITY

Hi there, I am a new user of Snatchbot, and I am struggling to build my first chatbot. I would like to give my users the possibility to answer my questions with predefined sentences. These sentences are longer than the 20 characters-long Quick answers. Could you please show me how to do that? Thanks a lot!!!!!!! Best Delph

Dear Snatchbot, We are working on a chat bot project in Mauritius and are concerned about the privacy of our clients data. Can you please inform us on where the data is stored on your servers and if we can store it locally. Regards, Rishi Gujadhur

Ольга, добрый день! Хотелось бы попробовать вашу платформу, но не нашел русского языка. Могу ли я получить саппорт на русском языке? Прочитал что сервис бесплатный, но где вы видели еврея, который работает за просто так. Находясь в Одессе, я чувствую подвох, но где? Объясните Читал в вопросах, что есть ваше брендирование на бесплатном тарифе В также есть версия pro, но о ней нашел информацию только на вашем канале Youtube. И опять же нет ни цены за PRO и с какого порога (подписчиков, отправленных сообщений) она начинается?

I have set the information about attribut as in the lessons(tutorial) , and i sent them to integromat i receive the information but in variable section . i connect the webhook to google sheet in the column where i want drop emails i can't found the variable or the attribute !! i don't understand where the problem . is the problem comme from snatchbot or integromat . thank you for helping me my idBot : 114763

Hi, It sometimes happens that the bot takes a long time to answer. I see the "typing" appears then nothing more ...? Do you Know that kind of problem ?

I'm trying to have a bot call my REST API. Is there a log or some way to debug why the bot always just shows the error message i have set for the bot's failure message? I have fiddler on my server and the incoming request and outgoing JSON, looks right. Do you HAVE to have CARDS in the response? I was hoping to ignore that complexity. If it is required it might be my problem. Also I'm returning back bot_id, user_id, incoming_message and etc back to the bot. The example had those returned. Here is my response: HTTP/1.1 200 OK Cache-Control: no-cache Pragma: no-cache Content-Type: application/json; charset=utf-8 Expires: -1 Vary: Accept-Encoding Server: Microsoft-IIS/8.0 X-AspNet-Version: 4.0.30319 X-Powered-By: ASP.NET Date: Sat, 11 Aug 2018 21:51:46 GMT Content-Length: 204 {"bot_id":"25151","user_id":"webchat.1534024295168.testing","module_id":"357605","channel":"testing","incoming_message":"api","message":"blah","suggested_replies":"mysuggestedreply","blocked_input":false}

If we keep any interaction idle for some time then when we choose any other command or action button it starts from starting Menu. Even it happens in between continuous options also. What is the reason behind this and how can we cure it.

Hi Team, By using my custom CSS, I was able to shift the close button to right till day before yesterday. But the close button css is not getting applied from yesterday. Here is the CSS. #sntch_header { position: absolute !important; left: 0px !important; right: 8px !important; z-index: 100002 !important; } Other changes in custom CSS are very much applied, only this one is missing. Is there anything which can help us Thanks, Prashan

Hello, One of my interaction is a bot statement wich said "can i help you?" I want to know if its possible, at the end of a bot statement to go to an other interaction without any action from our user? Thanks for your help, and sorry for my bad english.