Hello team, we are really interested in your solution and it fits great to our needs. Only thing we need to figure out is if there is any way, how to host your services on our servers so we can be in full charge of the bots. If not, is there a way how to export the code of designed chatbot? Thanks in advance, Eduard.
Posted by Eduard Sterba 7 months ago
hello snatchbot, i have a simple question. Is it possible to trigger snatchbot when a facebook customer types a specific answer on a specific facebook post. Exemple: "Type "CHOCOLATE" to participate in our giveaway"--> The client types CHOCOLATE and BOOM snatchbot opens and starts its sequence. Is it possible to do this with snatchbot or not at all ? Thank :)
Posted by Lyo bri 7 months ago
Hy my chatbot loads too long, it takes at least 6 sec to see any text in chat window and an additional 4 second to be able to write. The problem is that with UX perspective the user will do something - clicks elsewhere - that make the chat closed or something that prevents the chatting, which is bad, because chatting would be my goal. can you check it on my site? https://www.komjatiauto.rs/hu/
Posted by Kristian Komjati 7 months ago
Hello, Is there a way to save an attribute on a button click of a gallery card? This is the use case: 1. Gallery contains multiple cards and each card contains multiple buttons (e.g. each card represents one product and each card has 2 buttons: 'More Info' and 'Buy') 2. User clicks on 'Buy' and is redirected to the 'Buy' interaction for the product (card) that he clicked on. So, we have 2 interactions: one shows the products and the other one shows the purchase details of the chosen product. To achieve this, we need to have a way to 'remember' what the user clicked in the first interaction. In the platform, I could only see a button of type 'Blocks', where I can choose the next interaction, but no way to 'remember' what was chosen. Is there a way to achieve this? (quick replies are not really an option because we want to have multiple buttons (different actions) on each card) Best, John
Posted by John Rinslow 2 months ago
According to the documentation, we can omit the interaction ID from a prior response and in that case the data from the previous interaction should be used by default. I have tested it with two forms : without the id value : [ResponseTo interaction= fallback=TEXT] without the whole id attribute : [ResponseTo fallback=TEXT] but both didn't work. Please let me know if I'm doing something wrong or it's a bug.
Posted by fkerasar 2 months ago
Issue 1 - Valid Addresses I linked a valid Google Maps API key. When I enter addresses that I know are valid, it says the address is not valid. Not sure if I have to change settings anywhere. Issue 2 - Number Extraction I'm not fully understanding this section. I'm trying to create functionality where the user enters in a number and if it's within the range (equal to or less than), they can move onto the next interaction. I selected the Custom Variable as it was the only option that allowed me to have less than/equal to. I guess I'm not fully understanding the custom variable key and the argument sections. If I wanted the correct number to be let's say 5000 or less, how would I have to setup this interaction?
Posted by Chris 2 months ago
Hi, I'm trying to add my chatbot to a website with the provided code but i get this error message in my console : Uncaught TypeError: Cannot read property 'appendChild' of null webchat.min.js:122. Do you have any clue where it's coming from ? Thanks :)
Posted by Rémi Humbert about a month ago
I have seen this issue in several posts but it didn't work for me as well. I added an attribute and passing to my backend but the backend never seems to get the attribute. My bot ID is 63068. I have the exact same issue as below discussion but adding just the attribute didn't resolve the issue. https://support.snatchbot.me/discuss/5d246751d82ab0002ed9c461
Posted by Damith 11 days ago