I've been facing issues using the Facebook Messenger bot platform, where occasionally after a user sends a response, the bot hangs and freezes with an animated speech bubble displaying "..." or "snatchbot is typing", failing to send the intended bot message. However, I was able to solve the issue by repeating the same user response again, which affects user audiences. Does anyone else experience this problem? Can it be identified and solved? Thank you
Posted by Samuel W. 11 months ago
Hy, I had a working chatbot, which I connected to a facebook page and worked fine, but I made some changes. I have set up the "Send instant replies to anyone who messages your Page" and since then, my chatbot can't start the conversation. It writes "..." but after a few second nothing happens. I already turned off the "Send instant replies to anyone who messages your Page", but no good news. Can you tell how can I solve the problem?
Posted by Kristian Komjati 7 months ago
Hello there I started a bot project in which I require the bot to search an external data base for responses. I've using Integromat for better understanding your service, and I see no response back from integromat. I've tested the integromat scenario and works well. Please can you point me in the right direction to make this happen. Thanks in advance.
Posted by Rocky Oropeza 6 months ago
I think it is silly to require users to upload a custom icon for each bot. I just spent a few minutes searching the web to find an icon. My goal is to build a bot, not choose icons. I suggest having a set default of icons to choose from or using a placeholder icon if none is selected.
Posted by Daniel Helsten 6 months ago
Hello, I have a new issue when trying to use a FB channel, it used to be OK before but I have an issue now. My FB account is connected : OK But I cannot see any of the FB pages managed. I have tried to create a new page using your regular procedure, the page is create in my FB but again I do not see it in the list. Even when I refresh. A video here of what I do: https://www.dropbox.com/s/8puwa41r0u5snoo/Enregistrement%20de%20l%E2%80%99%C3%A9cran%202019-02-01%20%C3%A0%2022.34.42.mov?dl=0 I have tried with other bots, different browsers, closed and re-open my FB, etc Nothing works. Any help ? Thanks Best Alain
Posted by Alain VILLENAVE 5 months ago
When a channel is disabled it still appears in the channel options in the chat window for the end user! Plus when a web channel is disabled the icon still appears on the web page, and when clicked displays a blank chat window?! Surely it should disable the chat icon otherwise it it is a BAD user experience!?
Posted by Captain Eon 10 months ago
Hey there, I have few issues: 1. I'm trying to add a text card to bot's message but the problem is when I add more than 80 symbols in text card then I get some icons of messengers like FB, Skype etc with red "!" symbol and when I navigate cursor to this icon it says smth like "Facebook limits 'Text' to 80 characters" though card's text field says I still have 278 symbols left. So can you tell me please how to fix it? 2. Can you tell me please how can I not divide my bot's text message in two places (one is for bot's message place and another one is for text card placement)? It looks like both this text fields are required but can I somehow add all of my message's text in one of those fields? Thanks! Regards, Serhii.
Posted by Serhii Shevchenko 9 months ago
Hello, I have a problem with my two bots on Facebook. The problem is that my bots keep typing and then...nothing. Even if I use the button. I tried to reset on Snatchbot and Facebook. Could you fix it please ? Thks Vincent
Posted by Vincent Pasquiou 9 months ago