Welcome to the SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!
How do I export responses by users to a report I can see. Looked at the user interface and see JSON in XML format and see conversation format but I am looking for an Excel format that will show me line by line the question a user responded to along with the answer they provided during the chat session. Thanks
Posted by Mike Mac 9 months ago
Hey there, Can you tell me please how can I send some messages at a specific time? For example, someone subscribed to a bot, chose to get a reminder at a specific time and then bot will send some message at a specific time to the user. Thanks.
Posted by Serhii 7 months ago
Is there a relatively easy way to use Snatchbot with WordPress and have different chat channels where agents cannot jump into other chats? Say I have a used car business and each of my salesmen has a page with his inventory and you could chat with that particular salesmen on his page only, go to another page, different agent. Ideally I'd have a way of making a Snatchbot chat agent for each WordPress user made with the role Contributor. If this is cake if done via a different framework or system but a pain with WordPress, please tell me.
Posted by Josh McCormack 7 months ago
I am trying to make the below request. GET https://snatchbot.me/channels/api/api/idxxxx/appxxxxxx/apsxxxxxx?user_id=29:<user id>&message_id=<message id> I followed the steps mentioned in https://support.snatchbot.me/discuss/5b46e31e64ebb10003093fd4 still Postman still returns the below {"error":"Access denied","status":false} Could you please give insights on what else could be wrong. Thanks, Vignesh.
Posted by Vignesh 5 months ago
Hey, here's Fabio. I'm at a beginning level with SnatChBot. I have a very important doubt about my business. In my Facebook Page, I have thousands of interactions for the past 6 months. Is it possible to reach this user and start a chatbot conversation? Many Thanks, Fabio
Posted by Fabio about a year ago
Hello, how can my bot send 3 msgs in a row without receiving a msge from user, meaning: Mssge 1 Bot: "Hello" 1second pause Mssge 2 Bot: "Glad to have you visiting us" 1second pause Mssge 3 Bot: "What can I do for you" User mssge 1: Hello User mssge 2: I want to know about XYZ.... is that possible? if so, how can I do that? Thank You!
Posted by jose cano 10 months ago
Hi, I'm asking the user to enter the date of birth using the Date Extraction interaction. How do I make sure that the date entered is actually a date in the past, and not greater than the current date?
Posted by Abhishek Agarwal 8 months ago
How can i validate a number submitted by a user? let's say i'm expecting 9 digit number, should the connection be as such: If Response to this interaction, contains (any part), (keywords) 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, then go to Next? tnx
Posted by Ilan Peer 9 months ago
Hi, I want to get phone number and emails from users and pass to third party api eg of email autoresponder. So far, it seems I can only pass either email or phone number and not both. Kindly help. Thanks.
Posted by Jide 8 months ago
Adding 1 to the embed code parameters make the Bot popup on load. Can you dekay the pip? I tried putting 5 in the permanent instead of 1 but it looks like it does not take a parameter of second just BOOLEAN switch? It quote annoying to the end user popping up immediately. ( we have enough USELESS cookie monsters pop ups already spoiling the web!)
Posted by Captain Eon 7 months ago
Is there any way (logic) to the user close the live chat and go the other interaction of the bot? Imagine, if the professional leaves the chat before the last client interaction, is there any way to give to the professional to get an service evaluation through the chat? (like an option that is always present like an option to the client finish the chat).
Posted by joao 4 months ago