Welcome to the SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!
You can't send a hyperlink but, you can do the following: 1. You can send a link to the user which he can click and open in a browser. 2. You can associate a text or image (Rich Cards) to a link using buttons. These are called structured message on Facebook.
Posted by Aliza Cahn about a year ago
Hello Sir, I am exploring snatchbot and found it very good. I am looking to post json data from snatchbot to my server but i am getting the method the send.Sir can you help me to send the JSON data and fetch the response to serve the snatch bot.An example will be appreciated.Thanks
Posted by mnaoj kumar about a year ago
Hi, I love this product and i am thinking to utilise it for my business. But my company website is built on wordpress. can snatchbot be integrated into the same. I have seen that the wordpress plugin is coming soon. Can you tell me when that will be released or if there is any alternative way to integrate a snatchbot into my wordpress website
Posted by Abhishek 7 months ago
We use Webhooks to send data to specified URL when some event occurs. It's POST request, it sends data about interaction, time and message text. Example: { "time": "2017-07-13T13:47:06.763Z'", "data": "\"awesome\"", "ip": "159.203.77.62" } It sends a request to the server based on url specified by the Bot creator. Presumably your server handles them in some way. In case you expect a reply (GET) in JSON then you could use the JSON interaction. It will allow you to send post or get requests too, and offers options to send more user attributes in the request. This is explained at this link: https://support.snatchbot.me/docs/json-api The main change and difference is: webhooks never expect a reply, while JSON API card sends post (or get) requests too.
Posted by Elie Berros about a year ago
I understand that Snatchbot is still in beta, but I hope you can solve this. I simply want to have what you show in your videos on Youtube: the Facebook Messenger style (theme, skin), that is, local user: white text on blue background, remote user: black text on gray background. But now you display black text for both. Where has the Messenger theme gone? So I went to 'Customize colors' (Channels > Web > Edit channel data > Advanced options), but it only gives the option to edit User and Bot message background colors. Then I tried to use the 'Custom CSS' feature (Channels > Web > Edit channel data -> GET EMBED CODE > Customize your chat window with CSS), but it is completely undocumented (not a single line on the Internet explains what to do), so I started experimenting. I downloaded https://snatchbot.me/css/style.css and edited it, creating a modified version, which I uploaded. The file https://snatchbot.me/custom/<botID>.css is created and loaded correctly, but I think style.css and custom.css conflict. Besides, there's also another file (https://snatchbot.me/getBotChatSettings/<botID>) that's loaded and overwrites the settings. The mapping is: User Message - "message_color", Bot message - "bot_message_color". Analyzing the CSS in style.css I've managed to find the rule '.light{color:#000}', but it applies to both user/bot text colors.
Posted by Juan Garcia 7 months ago
I'd like the chat bot to span the full width of the page whenever the user opens the webpage, but right now it shows up as a button in the corner that has to be clicked to expand out to the page. How do you customize either the embedded code or the css to fix this?
Posted by Jessie Smith about a year ago
I have an android app that is capable of sending HTTP requests. I would like to integrate my app with the Snatchbot chatbot. The app is capable of handling the JSON responses. I am unable to get proper JSON responses from the Snatchbot. I am using other/api integration and used the Post url to send a http post request. I am only getting the welcome intent's response. And for every subsequent http request I am getting a null response. The following is the response I get from Snatchbot. { "cards": [], "status": true, "messages": [ "Hi! I am Air India ticket booking assistant chatbot\n", "How may I help you today" ], "suggested": [ "Book", "Query" ] } The above response doesn't have all details. The following is the response that I get from Botengine.ai (Another chatbot platform) upon a http request. { "status": { "code": 200, "type": "success" }, "timestamp": "2018-04-10T15:08:38.750Z", "sessionId": "85b02faacfec4949a8f7e1d717d66aaf", "result": { "confidence": 0.6, "interaction": { "action": "", "id": "5ab88dd45cbde90007e637b3", "name": "Pizza desire" }, "parameters": {}, "contexts": [ { "action": "", "id": "5ab88dd45cbde90007e637b3", "parameters": {}, "name": "Pizza desire" } ], "resolvedQuery": "I want pizza", "lifespan": 2, "source": "custom", "score": 0.95, "fulfillment": [ { "delay": 100, "message": "I can get you some really good pizza's.", "type": "text" }, { "delay": 100, "buttons": [ { "type": "postback", "value": "dine-in", "title": "Dine-in" }, { "type": "postback", "value": "delivery", "title": "Delivery" } ], "type": "quickReplies", "title": "Let's get started. Is this order for dining or delivery?" } ], "storyId": "5ab889ad5cbde90007e63774", "incomplete": false } } So how can I get a similar response as Botengine(as above) from Snatchbot? Can someone please help?
Posted by Abhilash Karpurapu 8 months ago
Hi I need to send some extracted data (name, email, phone) from the user to my DB trough an API call. I asked to the user for this info buy I cannot find the way to attach it to mi API call. How can I achieve that? Best regards
Posted by Pablo Jacobi 8 months ago
Yes, You can edit bot’s structure, use synonyms detection, send broadcasting messages, and set up AI rules in more than 53 languages. Here’s the full list: Albanian, Amharic, Arabic, Azerbaijani, Bengali, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, Estonian, Filipino, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Kannada, Korean, Latvian, Lithuanian, Malay, Malayalam, Marathi, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tagalog, Tamil, Telugu, Thai, Turkish, Ukrainian, Uzbek, Vietnamese
Posted by Aliza Cahn about a year ago
Firstly, you can find more information at this link https://support.snatchbot.me/v1.0/reference In case, you want to integrate a chat with 3rd party APIs or API which you’ve developed, we would need to integrate them separately ourselves, our API is for external use by others. Depends the volume of the messages expected we could envisage to integrate external API’s.
Posted by Elie Berros about a year ago