Can I get help in using the "Await Response" interaction, it is not working for me. It loads the "Await Response" interaction but then the human user is not able to take over. Nothing happens when the human user enters the message.
Posted by Frank 2 years ago
Is it possible to interact with a user that is currently awaiting Response, using snatchbot API get message and post message from a self developed web app? I would like to have a way to use bot as some kind of routing service for messages incoming from any channel to my app
Posted by Jorge Luis Gutierrez Fernandez 2 years ago
Hi, I am building a bot that should be sending reminders each hour. (This is not a broadcast to all subscribers, but it is part of the individual chat). I can't find the functionality that allows me to set a delay time for my messages. How can I do that?
Posted by Marina 2 years ago
Hi, thanks for helping out before. I am designing a bot to answer product questions and help customers. I intend to design out as much ambiguity as I can, but to be a bot as opposed to a console app, I do need to demonstrate some intelligence to the customer. In your Faq you quote "An NLP engine that eliminates the need to program intent and context" where can I find documentation on this? I am designing the background FAQ table to be queried via rest api. For now I have a test field called "Intent" In order to retrieve any useful information, my bot will have to send this intent precisely as it is in the database. Suppose the customer utters "wats a cornflake then uh?" and I have an intent called "explaining cornflakes" how do the two things match? and how do I fin the right bit of information to send to the customer? Thanks in advance Ed
Posted by Edward Taaffe 2 years ago