COMMUNITY

We want to inject input for the bot from an outside source, from example - postman. is it possible ?

I would like to request a feature that would completely change user experience concerning its bot organization: please, add the feature to group interactions under folders (or groups). That would let people with a bot with a lot of interactions to understand everything better and it would let us spare time by scrolling through hundreds of interactions. Please, consider this suggestion, thank you.

Last week I asked a question about how can I use microphone via API. [1] As per the answer, I can send base64 encoded audio like {"speech" : base64audio} Although this hasn't worked for me. The bot always says "Sorry, could not recognize your message, please try again." I am pretty sure I encoded my audio file to base64 string. I tried sending a base 64 encoded audio from command line as well. In both the cases the response was "Sorry, could not recognize your message, please try again.". I am not sure where I went worng. Could I get some help on this? [1] https://support.snatchbot.me/discuss/5efb5a3939ca8f004991a7da

I am having around 500+ interactions in which nearly 300 interaction needs to be added to a webhook URL.I can add the webhook URL for all the 300 interactions but suppose if I need to change the URL I need to change it manually in all the 300 interactions. I would like to know is there any way to make the webhook url common and use it in the interaction. so that if there is any change to be done in the url i can change the url alone instead of changing it manually in all the interactions I have seen the global connection for webhook url but i can't use it because for some of the interactions because the url would be different and it would be called for each call.

I have created around 588 interactions. I would like to add a back option for each response that is if the user clicks the back option or the number how can i go back to the previous interaction. One option is adding the option in each response and adding a connection. Is there any faster way to do it or any other approach rather than option one

Please check my account the BOT Anjo da Guarda (ID 31343) and several others like abrace uma causa, are not working properlly, when you enter the bot and press a button with a connection (not the global ones) it always comes back to the welcome interaction, this is happening in several bots but they are all clones of this one, can you check ? Thanks a lot

Hi. We got somewhere around 50 users talked to the bot on Facebook. It was not simultaneously but during 24 hours starting from early morning. Somewhere after lunch time iVan stopped reacting instantly and got frozen for a good amount of time. In my personal case it did not reply for several minutes. Then he woke up and sent the same messages all at once. Here is one of such cases when iVan replied only after 2 minutes after the user's input - screenshot attached.

Hello, I have a problem with my chatbot. It looks like he work well on Facebook, but in my website the answers are random. Sometimes I have the good response but sometimes not.. This is the website : Raplume.eu how can I fix it ? Thank's you

Hi there, I would like to know what is the right language to use to create a message via JSON APIs that has a text button that connects to an interaction ID and continues the flows. It should be something like this, but the "cards" nesting attributes would be different, I am looking for those attributes names: { "user_id": "4182222222", "bot_id": "120700", "module_id": "188844355", "message": "Click on the relevant button", ////from here below it would need to change//////// "cards": [ { "type": "gallery", "value": "gallery", "gallery": [ { "image": "{{3.url}}", "heading": "NASA APOD for {{3.date}}", "subtitle": Explanation: {{3.explanation}}", "url": "https://apod.nasa.gov/apod/astropix.html", "buttons": [ { "type": "url", "value": "https://apod.nasa.gov/apod/astropix.html", "name": "You can also view it here" } ] } ] }

Hello, my chat in mobile devices is not looking good. When the chat is closed is possible to see the top of it, and when is opened does not cover the screen. How can I fix this? https://imgur.com/a/tBYN7Hh (The images)