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Snatchbot server down?

My bots are not working (in telegram) Also the snatchbot support bot is not working Stuck at the 'bot is typing...' part
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Keywords 1 and 11 goes to same interactions

I have an interaction with a list of numbered options from 1 to 13 and when the user types a number it will go the specific interaction. Right now in the connection, i have used the keywords 1 as well as 11 for each condition(if the user types 1 it will go to interaction2 and if the user types 11 it will go to interaction 3) But when i type 11 instead of going to interaction3 it goes interaction2 and even in the interaction which does not have number 11 if i simply type 11 it goes to the interaction which has the keyword 1
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SnatchBot protection against denial of service?

Hi, is SnatchBot protected against attacks like denial of service? Are there best practices you recommend? Sorry if it is not a real issue but what if a web channel bot receives automated input like: refresh the page then click the chat icon - that will create an Inbox entry - what if a testing / attacking script does that like all night or longer? Is there a way to defend that before e.g. floods the inbox? Thanks, Radu.
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Broadcast filter with only one attribute

Hello there. I'm trying to execute the broadcast with a custom attribute for the filter. But only one attribute is being displayed (I have created about 5 now). There is a configuration that needs to be done or is this a bug? Thanks
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custom attribute value is not changed

I am using a custom attribute named case_no and set the attribute with a value like below and pass it as a parameter to the webhook. When i receive the params in my webhook i could see the attribute case_no: "Anything" which i defined at first and not the value which i set to the attribute. [setAttribute case_no=222] Expected: case_no: 222 but it shows as case_no: "Anything"
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Bot reseting Global Conections

For some reason the bot im creating , reset the global connections to an old state. Its the third time the bot resets the connections to an old state and i have to re write them, any idea why? It take the bot about 1 day to reset them.
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Bot Specs

Hey my bot maybe acquired. Its being looked at by a large company. So I have a question about the security of the bot. How is the security managed? If my bot does get acquired how do I give it to this company?
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connection connected to variable

hi, 1. if i have an additional question to a question answered should i open a new ticket? 2. i use now your suggested command: [ADD [[showVar=LOOP],1]] but weird, he is printing out that he is not adding... so he is not staying in the loop. for connection i use: if Custom variable LOOP contains (whole word) 3 than goto to PK1Loop1[start of loop] else fallback which continues to the next interaction that should be fine!?
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How to call the webhook once the interaction is called

I want to call a webhook once an interaction is opened in that webhook i want to pass an string as a parameter which i receive based on the previous interaction selected option For Example: Interaction 1 : Option 1 and Option 2 Interaction 2: call webhook If the user selects option1 or option 2 i am showing the result in Interaction2 like below [IF([responseTo interaction=1868610 fallback=TEXT]=1){Case132: Horn Fracture}] [IF([responseTo interaction=1868610 fallback=TEXT]=2){Case133: Horn Fracture in complete}] Based on the previous response i need to send the case132 parameter to my webhook once this interaction is opened and i don't want to show any message to the user once interaction2 is opened since the response will be taken care by the function i create in my webhook. May i know how to handle this case.
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Answering after a user

How can I make my bot's first message visible after a user type anything?