Hi, I have a problem that when a user writes something to the chatbot that is not included to the conditional connections's keyword section it does start all over again the whole conversation from the beginning. I set the 'fallback connecion' to 'do nothing' but it doesn't work since it starts the whole conversation again from the first message. Please help me
Posted by Laszlo 2 months ago
Hi, I saw this article https://support.snatchbot.me/docs/using-the-json-api where there are 2 PHP code pieces. If I have to create a similar structure inside my webhosting, where I have to put the 2 PHP files? The url reported inside the articole is this: https://weather.snatchbot.me/?type=setCity. Example: In my case https://www.myhosttest123.com/sub_dir/code1.php and https://www.myhosttest123.com/sub_dir/code2.php are correct? Thank you for support
Posted by Alberto 2 months ago
HI. Did you fixed this bug? I have a bot with 100 interactions and i cant order them by move it using the drag and drop funcionality. at the begining it worked well but at some point it started to mixed them all break the initial order. I already report this bug about a month ago but the problem persist. many thanks JJ
Posted by jose joao tomé amoreira 2 months ago
I had a prospect client messaged me on Facebook. So far, my bot accommodate the chat nicely. But, since I forgot to include to ask the phone number of the prospect, I asked it manually myself. And when my prospect replied to my manual message (not by the bot), the bot restarted the conversation. Is there any way I can disable where the bot don't restart if there's already a conversation? Thank you!
Posted by Toto Abdul 2 months ago
Hello, for while now (CW 30), we notice that bot messages are being sent with a huge delay - instead of < 2 secs, the response time is up to 7 secs. Why was it changed? What is the issue? And how can we fix it? Looking forward to hearing from you. Best, Laura
Posted by Laura Schnasse 2 months ago
Hi, we are looking for a manual to integrate in the chatbot the function: User enter a Ordernumber and the bot is anwsering with the tracking link. The eCommerce software is Shopware 5 in Version 5.6.7 and we can use a REST-API.
Posted by Benjamin Krause 2 months ago
I gave permission to add Snatchbot as a company integration on Facebook and Snatchbot shows up with the correct rights under advanced messages under page settings. I selected Snatchbot as Primary recipient for transfer protocol and the Facebook page inbox as Secondary recipient for transfer protocol. But when I view the page as a visitor, there is no way to interact with the bot. Only the normal Facebook message that leads to the page inbox. Help advise.
Posted by Mark 2 months ago
Hi, I developed a bot for a quiz. It worked fine for quite a while. But recently I have noticed that messages are sent repeatedly (5 to 12 times in a row). There is no new trigger and it just happens randomly to different messages. Why is this? Can someone help me to solve it? Thanks & BR, Sylvie
Posted by Sylvie 2 months ago