COMMUNITY
API message to trigger email
Hi I'm using the snatchbot API channel on one of my bots to hook up to a contact form that sends customer information using the POST 'https://account.snatchbot.me/channels/api/api/...' request. My issue is that when one message is sent to this bot it only starts the conversation/session and so the 'Await response' interaction isn't triggered, and therefore no email is sent. However if I send the data twice, it does trigger the interaction and send the email.
Is there any interaction/config I can use to send an email whenever any data is sent to that API? If not could the 'Await response' interaction be changed so its triggered on the first message sent?
Kind regards, Kyle.
Posted by Kyle Watson over 3 years ago
[email protected]
Hi there, Ive been trying to contact you guys regarding an important issue. Could you please provide me a working email address where I can contact anyone at Snatchbot.
Thank you
Posted by Luqmaan Hadia over 3 years ago
Bot issues
I would like to know if you are aware about bot issues. We are having trouble when modifying global connections.
If we make some changes on it the bot does not change the behaviour (only for global connections).
It was working correctly until few hours ago. We have tested 3 different bots.
Thank you so much.
Kind regards.
Posted by Alfonso Martin over 3 years ago
Unable to login
Hello, I've been using the same email address and password for several months now, but suddenly I am unable to login. When I try to reset my password, I don't get an email to do so. Is there something wrong with your platform?
Posted by cb over 3 years ago
Reporting
Is there any way to get an email with the data from each chat interaction after the flow is completed?
Posted by Nicolás Acuña over 3 years ago
Empty conversations cluttering the inbox
Hey, so when our business goes to check new conversations, we have an issue with too many "empty" conversations, on which the user will open the chat and not interact. Is there any way to filter those or to not register them in order to make it simpler to get to the conversations that have interactions in them?
Posted by Nicolás Acuña over 3 years ago
Facebook downtime
Hi, how long is the downtime for facebook bots? If you have a rough time estimate please let me know so that we can inform our clients.
Posted by Keshika Tank over 3 years ago
translate text
Hello
How can I translate the following text : You have an active conversation in another tab, do you want to continue existing conversation?
Thanks in advance
Posted by Oli Dac over 3 years ago
SharePoint Online Embedding
Good Day everyone. I would like to know if SnatchBot can be deployed on SharePoint Online modern pages? I am currently building a SharePoint Online intranet and they would like to have ChatBot Functionality and I am very interested in SnatchBot. Would this be possible?
Posted by James Turner over 3 years ago
chatbot not working
hi, as mentioned chatbot not working well
Posted by teh over 3 years ago