My bot was working fine prior to the update. However, since the embed codes changed after the update, the embed codes won't work anymore. I'm using the embed codes on a html block on my website. Any help will be greatly appreciated. Thanks
Posted by Katie about a year ago
I have a bot created but the Internet Explorer version 11 browser is not displayed in b. I tried it in Chrome and Mozilla and without any problem it works. What may be happening, is there any missing complement? please support Thank you.
Posted by Carlos O. about a year ago
After the current update, I found that a series of functions that work pretty well before start to malfunction. Mainly, I have problems with the JSON API. My bot embeds a quiz section. I joint two JSON API modules. The first one fetches a question from google sheet and listens to the user's answer and the second one transfer the answer to check whether it is right or not and then gives back feedback. Now, after the user types in the answer, the bot would repeat module one and then the module would not send any message through webhook. The bot is not following my logic at all! Here is my bot-id 65362.
Posted by Jianghong about a year ago
We've had major issues with the Facebook integration. It's actually made us stop using Snatchbot. But if we could somehow export the code for the Facebook bot and debug it separately, we might be able to fix the issues and continue using Snatchbot for the other integrations. Is that possible?
Posted by Jonas about a year ago
The order in which quick replies are displayed has changed. Now instead of waiting for all the content in the Bot message to be displayed, they're appearing right after the first speech bubble. Does anyone have any idea why this is happening?
Posted by Jake about a year ago
hey, as we were having problems earlier ,in your updated version these problems are solved and we r very happy with that. is there any document in which we get the solutions of every problem (how) which u have changed in your version
Posted by justin about a year ago
Dear Snatchbot Support Team: Nice to meet you! My account has some problem currently. This was due to that I typed in a wrong email address when logging in with facebook. My facebook linked account is [email protected] but chrome autofilled [email protected] which doesn't even exist. Therefore, the verification email was sent to a non-existing email address, causing me to be not able to log in with my original facebook account which contains my whole project and other bots. Could you please set the corelating email to [email protected] ? My facebook account used to log in snatchbot is 2133177646. Sincerely, Boyu Zhang
Posted by Boyu Zhang about a year ago
Hi, I have a question about the chat bubble on the website in the right bottom corner. Is it possible to add message to it, right next to the bubble, something like a welcome note etc, or somehow to add a bigger/wider picture and include that message in the picture?
Posted by rade about a year ago