I've been facing issues using the Facebook Messenger bot platform, where occasionally after a user sends a response, the bot hangs and freezes with an animated speech bubble displaying "..." or "snatchbot is typing", failing to send the intended bot message. However, I was able to solve the issue by repeating the same user response again, which affects user audiences. Does anyone else experience this problem? Can it be identified and solved? Thank you
Posted by Samuel W. about a year ago
I am new to snatch bot , I build my first bot but I am facing a problem . The problem is when the BOT ask an "essay question" to the user it doesn't accept the USER TEXT ANSWER . whenever the use type and answer the BOT resend the last interactions . How can I stop this ?
Posted by Dr.Ahmed about a year ago
Hello I've created a chatbot for my website, but unfortunately the NLP module doesn't work at all. I added Global Connection, selected NLP and then Entity, but the next part is inactive (the language part). So that's where it stops. I'm not able to move any further. Could you help me with this? Is there some reason why NLP doesn't work? Further I checked on the left menu, and the item NLP is somehow hanging in mid air and I'm unable to select it. So that's about the problem I'm facing. So please advice on this.
Posted by Jay Louis about a year ago
Hello! While sending yourself an automated email alert through send email I know you can update the email subject. Is there a way to update the body of the email. Also is there a way to use the custom attributes in the email alert sent to yourself? Thank you!!
Posted by Shrey Arora about a year ago
Good day, Please is there a tool yet in snatchbot to automatically acquire subscribers who comment on a Facebook post? Also, What about sequences where a user can be subscribed to a different sequence? How do I integrate my bot with Zapier? I think this platform will be better if there is a Facebook group where members can help each other out. This way, it will free up your time (I mean, the developer's time) Please expecting your reply. Thanks.
Posted by Joshua about a year ago
How can i validate a number submitted by a user? let's say i'm expecting 9 digit number, should the connection be as such: If Response to this interaction, contains (any part), (keywords) 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, then go to Next? tnx
Posted by Ilan Peer about a year ago
Hello team, I checked the Await Response option to continue with a live chat and I also browsed through the other option of a simple mail notification, but I was wondering, while using Await Response option, the bot is just suspended and waits for the human, is there an option, where once i receive a mail notification, I can view the live chat happening but do not want to interfere or take over the conversation from the bot whenever I want.
Posted by AS about a year ago
I want a text field in text cards where user types his name/email which will be used later and according to docs it is possible but no option available on platform. Copied from docs: Card type Description Text Card A card that can contain any combination of text, buttons, and input fields.
Posted by testdeployment about a year ago
I have raised this ticket earlier https://support.snatchbot.me/v1.0/discuss/5b51a6140ff9f20003a623f0, but was closed saying URL is not valid. I have tried with different URLs still shows not found. I have tried with other tools to test the URL and successfully able to get 200 ok status, Could you please give me details on why webhook is failing when it is called from your side. Thanks
Posted by Harshal about a year ago