Do the synonyms feature act as keywords that can trigger an interaction? For example if i have my NLP set for the keyword awesome and i find synonyms for the word awesome. Will those synonyms trigger my interaction associated with my keyword?
Posted by Joquel Halyard about a year ago
What happens if someone is awaiting human response but closes the browser while waiting (sometimes it might take a day to respond). How can the operator respond to the user and make sure they received the message?
Posted by Connor Haslam about a year ago
I'm trying to get the bot to stop responding completely when it hits Await Response event. However, with each user's message the bot repetedly replies with the Await Response message, which makes live chat with the user impossible. What I would like to happen is this: - user messages the bot and hits Await Response - on hitting Await Response the bot stops reacting to any following messages from the user completely - I can come in at this stage and carry on the conversation, while the bot remains inactive for that particular user At the moment, when user hits Await Response the message is re-sent on each of user's responses, which is the opposite to what I intend to do. I would appreciate your help. My bot ID: 67693
Posted by Patrick about a year ago
Hi, I am not able to deploy a bot even though it is published and ready to go. On our website we just get the error: "Error connecting to the bot: network connection lost or this bot has been unpublished by its creator." The bot is "ABM-palvelubotti" on our profile. Do you know why this is or how we can get the bot published on our website? I already searched for guides for a few hours, but there doesn't seem to be a guide covering this issue on Snatchbot site. I am happy to provide you with more information if you need it. Thank you, Atte
Posted by Atte about a year ago
I'm experiencing an issue that i can not assign a specific interaction to a button of my rich cards. There will always occurr another interaction (always the same). I tried creating a new rich card, a new button, a new interaction with a rich card but i can not assign this specific destination interaction. The destination interaction is working fine when the connection source is no button or when tested individually. The BotID is 55965 and the destination interaction is 854532.
Posted by Klaus Zwinger about a year ago
Hi, I have an interaction with 5 quick reply buttons that each link to another interaction. Buttons 1, 4, and 5 continue correctly to the next interactions when clicked. However, when clicking on buttons 2 and 3, the current interaction reloads itself instead of continuing to the next interaction. (I took some screenshots to explain further but I am unable to post them here.) I've struggled with this for quite some time and have re-built the main connection and re-connected each of the buttons to their related interactions, but none of my attempts has resolved the issue. Any help would be much appreciated.
Posted by Marissa about a year ago
Hi there, I am new to snatchbot and working through the tutorials https://support.snatchbot.me/docs/prior-responses. In the example of asking a name, it shows a user inputting a name of %757!. From the example the bot recognizes this as not a name - can some one guide me as to how this is achieved.
Posted by Lea Smith about a year ago