COMMUNITY

I tried using [attribute=userid] but it just doesn't work. Must I use the custom attributes? If I must use custom attributes, then how should I set it up?

hi team snatchbot , i need your help everything is set correctrly in my Bot the only problem whent i get data return to json response i can't see the keyword button (i want add somthing like :"add to card" or "make oppointement") but nothing appear thank's for your help

My email is [email protected] Please help urgently.

Hi, I have 2 questions: 1. Can I use this as a shared inbox for WhatsApp messages? 2. For 1 subscription (of say, $79/month), how many users can use it if I want to use it as a shared inbox, apart from the chatbot facility? 3. Do you offer a trial period to check whether the features are as per my expectation? 4. Do you create an WhatsApp API in the background? 5. What if I use it for certain months in a year and not use it for the other months (ours is a travel business, which is seasonal) Looking to hear from you. Amitava

Hi Support, I have a user account that have issue to login. We try to reset the password. But try to login, it keep saying the password is wrong. When try login with google with the same email address. it managed to login, but always stuck at loading page. Email: [email protected]

Hi, is there any signs yet of being able to integrate this tool with Microsoft Teams? Thanks

Hi! When I use quick reply on telegram and choose a reply I can't see the option I choosed afterwards. On the testchat it works completely fine. Is there an option to change it, so that the user can see his own reply? Example Chatbot: How are you? Choose: Good, Ok, Bad After chosing: Chatbot: How are you? Thats great to hear. (Nothing can be seen on the user side) Thank you.

Hi! My bot takes too long to start the send the message. Appears a message saying that the bot is writting but it doesn´t send the messages immediately, also if you have two windows with the chat open, the message sent telling that you have an active conversation in another tab is in English, despite that the configured language is spanish.

Hello, I am using snatchbot for a university project. To get consent from an ethical commission, I need to assure that snatchbot does not collect or store the information our participants enter when using a snatchbot-chatbot. I am not a privacy professional so I do not really understand the terms and conditions about GDPR. Could you help me? Could you tell me which section of the SnatchBot’s EU-Specific Privacy Policy answers my question? Thank you so much in advance! Saskia

Hi support, My bot is too slow to appear in my website when opening the web for the first time. The website is for our internal viewing only and not expose to public for the time being. When the bot goes production only then we will expose it to public. How to change the speed ? My bot id is 141474. Thanks