Scenario: 1) Using POST api to get messages from Bot. When first API call is hit, able to receive the expected message from Bot. 2) When sends the second POST call for the same user ID using the message sent to bot, did not get any response. All params are sent correctly but did not receive any response.
Posted by Narendra D about a year ago
Trying to create a tool for students to study/quiz themselves on infectious disease topics. Currently have a databank of questions/answers, is there a way for chatbot to pull the questions from the data bank or do I need to input the questions one by one?
Posted by ID Chatbot Team about a year ago
Hi, I've added the facebook attributes first_name and last_name to my JSON API. But they're not being included in the request body. All the other custom attributes are set correctly. Do I have to do anything for it to work? Thanks.
Posted by Marlon Bautista about a year ago
(bot id = 54450) My bot on Facebook went from working perfectly to completely broken without me changing anything at all. This is catastrophically bad since we are launching this bot in a matter of hours. Please help me fix this! My bot seems to still be working within the Snatchbot web chat, but on Facebook it went haywire. It started sending endless messages. When I deleted the conversation and tried to start again, Facebook showed two popups. One said "Action Unsuccessful: There was an error delivering your message to the page, please try again later." The other said "Send Failed: This person isn't available right now." I couldn't even send a message to the bot. The Facebook page in question is https://www.facebook.com/Trumps-Ear-293054934951111/.
Posted by Jonas about a year ago
Hi All I would like to know whether it is possible to create multiple bots for one business entity. Meaning creating bots that are specific to a funtional area in the business and then be able to connect all these somehow -- So that clients can chat seamlessly within all the bots without knowing ? Thank you
Posted by Nomoya Mahlangu about a year ago
(Bot ID = 63806.) My bot lets a user write a message, optionally overwrite it with a new message, and then send. There's a JSON API interaction called "Send?" that tells the user what their message is and gives them options to "Send" or "Write new message". The endpoint associated with this interaction receives the "message" attribute. For the original message, the interaction presents the correct text. If the user selects "Write new message", they go through two more interactions that let them overwrite the original message with a new one, the bot overwriting the old "message" attribute. The user then returns to the "Send?" interaction, which should receive the (overwritten) "message" attribute. Strangely though, it doesn't. When it presents the new message to the user, the text is not updated (it's the same as the original message). This is an issue specific to "Send?" being a JSON API interaction. I tested this by creating a Bot Statement interaction called "send test" and rewiring the bot to use that instead of "Send?". The "send test" interaction does exactly the same thing -- the only difference is the type of interaction -- but it correctly presents the new message, not the original one. How can I fix this? Is this a bug in Snatchbot maybe?
Posted by Jonas about a year ago
I am trying to set a card text response with delay. The maximum delay now is 100 minutes. Can it be lengthened to a week's time? If not, is there any possible way to trigger an automated reply from the bot upon detecting a user's reply after a week's time?
Posted by Karen about a year ago
Hi! My bot was working fine until recently. I have it inside an iframe within a wordPress page. Now, the chatbot loads, but it only shows the initial message but not the quick reply options I have setup. i had to change it to open the actual URL
Posted by David Suescun about a year ago
A some days ago i have a problems with the snatchbot (Live Response). Every time that a user need a live chat with a adviser the system drop the same message after reciving a new message that is to say the "message bot*".
Posted by Alejandro Avila about a year ago
Hi, I have a problem on Conversation. I use Snatchbot for many channels(web,messenger,api...) and the customer send image to me. But I can not see it. Please help me how can I see image ?. I have about 500 conversation per day.
Posted by trung about a year ago