COMMUNITY

Chatbot not working when clicked on icon in website

Hi, i am already using live chat, and i wanted to know if there is any option to marked with a green dot the live chat that in the first instance were answered by an agent but then received some new messages to be answered by thise agent. Now it only appears the green dot when you a have a new live chat request, but once you answered it the green dot disappears and it is very difficult to continue the conversation if you received many live chat request at a time. The chat that is waiting for an answer just get lost between all the conversations. I stay attentive to your response. Thank you very much.

Is there a default replay option on Snatchbot, so the bot answers to not understood inputs? Thanks

We are looking at integrating Snatchbot with Zendesk chat. As we don't expect the bot to cover all the queries, we would like to ask how to gracefully handover the conversation to a Zendesk agent(human) and not on the "Inbox" in snatchbot.

Hi. in the middle of editing a bot, it switched to not showing anymore german special chars. he converts them correctly in the bot, so thats not a problem. but now he tries to speak that. for example für an "ö" he writes "ö" and that he tries to speak than... thanks!!

Hi there, hope you are well. I tried querying this with you guys a couple of times now but I have an issue with the user privacy as it might be insecure from my perspective. I do not want to discuss this in full as this is a public forum. Please provide me contact details so that I can discuss the matter privately.

Hi there! I'm not able to access the Snatchbot Inbox. The Inbox keeps on loading. I don't have problem with any of the Snatchbot features except the Snatchbot Inbox. Also I've already contacted our IT department, we don't have connection problem on our end, and they stated that it has something to do with the website. Is there a way that I can fix this problem on my end? Thanks, Bob Sanders

Are there templates for construction bots?

Hi, I just started the support ticket about adding an image to a card. I'm so sorry, I made a mistake. I'm having an issue adding the image to the RSS Feed cards. When I add the image URL, the image doesn't show up at all. The RSS Feed connect and bring in the RSS articles but the image I associate with it does not show up. What could be the issue? Again thanks and I await your reply

Hi, I'm trying to add images to cards that I created. When I add the images URL, it doesn't show the image at all. I've tried a variety of images. I can add an image as a bot avatar, but it will not allow me to add it to a card. What could be the issue? Thanks and I await your reply