ANSWERED

TEST Chat is is currently not working

Hi there! The test chat was working properly yesterday. Suddenly, today, it just got stuck on "typing..." Thanks Bob
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Bots on website don´t start writing

Hi! Bots on Facebook works fine but, on website, when I open chat window bot remains "writing... " and never launch the first message. Same problem on various sites. You can see it at https://antiquaria.es/ and https://realidadalternativa.com/ayuda-moksha Can you help me? Kind regards!
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Bots are not responding and not starting

Hello, could you please help me why my bots are not responding and not working? Many thanks
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Schedule Maintenance on 21 Apr 2021

Hi. I am using the chatbot now but it stated schedule maintenance. May I know when will the server be ready again for use? Thank you

Is there a way to add snatchbot in a mobile application the same way as adding it to a website?

Hello, I want to know if it is possible to integrate snatchbot with a mobile application the same way as adding it to a website. Like adding a script code and that is it. No need to create an interface and use the API. Thanks,

Changing bot behavior depending on hour or day?

Hi! Is it possible to change the behavior of a bot depending on the hour or the day? For example, if I want the bot to give a certain answer during working hours and a different answer during late night or weekends - is that possible? Thanks

Chatbot not working when I send a message

Hi, I have little trouble with my bot. Auto-reply does not work from time to time. I don't know the cause - the setting is correct, I will answer the same question 10 times the same, so the robot will answer, if I answer again, it will be silent :-( It happens to me at the start, when the user has to answer. (signpost + 30 interactions) I'm so sorry, but I don't know what the problem may be. Can you help me, please? I use the Free Version, I must say that I am very excited about this elaborated tool, thank you for it.
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Chatbot not working when clicked on icon in website

Chatbot not working when clicked on icon in website
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Live chat answered

Hi, i am already using live chat, and i wanted to know if there is any option to marked with a green dot the live chat that in the first instance were answered by an agent but then received some new messages to be answered by thise agent. Now it only appears the green dot when you a have a new live chat request, but once you answered it the green dot disappears and it is very difficult to continue the conversation if you received many live chat request at a time. The chat that is waiting for an answer just get lost between all the conversations. I stay attentive to your response. Thank you very much.
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default replays

Is there a default replay option on Snatchbot, so the bot answers to not understood inputs? Thanks