COMMUNITY
TEST Chat is is currently not working
Hi there!
The test chat was working properly yesterday. Suddenly, today, it just got stuck on "typing..."
Thanks
Bob
Posted by Bob Sanders almost 3 years ago
Bots on website don´t start writing
Hi!
Bots on Facebook works fine but, on website, when I open chat window bot remains "writing... " and never launch the first message. Same problem on various sites. You can see it at https://antiquaria.es/ and https://realidadalternativa.com/ayuda-moksha
Can you help me? Kind regards!
Posted by Manu Sánchez almost 3 years ago
Bots are not responding and not starting
Hello, could you please help me why my bots are not responding and not working?
Many thanks
Posted by László almost 3 years ago
Schedule Maintenance on 21 Apr 2021
Hi. I am using the chatbot now but it stated schedule maintenance. May I know when will the server be ready again for use?
Thank you
Posted by Jenna almost 3 years ago
Is there a way to add snatchbot in a mobile application the same way as adding it to a website?
Hello,
I want to know if it is possible to integrate snatchbot with a mobile application the same way as adding it to a website. Like adding a script code and that is it. No need to create an interface and use the API.
Thanks,
Posted by Hani almost 3 years ago
Changing bot behavior depending on hour or day?
Hi!
Is it possible to change the behavior of a bot depending on the hour or the day?
For example, if I want the bot to give a certain answer during working hours and a different answer during late night or weekends - is that possible?
Thanks
Posted by Yoav Blum almost 3 years ago
Chatbot not working when I send a message
Hi, I have little trouble with my bot.
Auto-reply does not work from time to time. I don't know the cause - the setting is correct, I will answer the same question 10 times the same, so the robot will answer, if I answer again, it will be silent :-(
It happens to me at the start, when the user has to answer. (signpost + 30 interactions) I'm so sorry, but I don't know what the problem may be. Can you help me, please?
I use the Free Version, I must say that I am very excited about this elaborated tool, thank you for it.
Posted by Rouzishka almost 3 years ago
Chatbot not working when clicked on icon in website
Chatbot not working when clicked on icon in website
Posted by CoderTeam1 almost 3 years ago
Live chat answered
Hi, i am already using live chat, and i wanted to know if there is any option to marked with a green dot the live chat that in the first instance were answered by an agent but then received some new messages to be answered by thise agent.
Now it only appears the green dot when you a have a new live chat request, but once you answered it the green dot disappears and it is very difficult to continue the conversation if you received many live chat request at a time. The chat that is waiting for an answer just get lost between all the conversations.
I stay attentive to your response.
Thank you very much.
Posted by Elisa Guerra almost 3 years ago
default replays
Is there a default replay option on Snatchbot, so the bot answers to not understood inputs?
Thanks
Posted by Dady almost 3 years ago