I'm trying to get the bot to stop responding completely when it hits Await Response event. However, with each user's message the bot repetedly replies with the Await Response message, which makes live chat with the user impossible. What I would like to happen is this: - user messages the bot and hits Await Response - on hitting Await Response the bot stops reacting to any following messages from the user completely - I can come in at this stage and carry on the conversation, while the bot remains inactive for that particular user At the moment, when user hits Await Response the message is re-sent on each of user's responses, which is the opposite to what I intend to do. I would appreciate your help. My bot ID: 67693
Posted by Patrick 16 days ago
Hi, I am not able to deploy a bot even though it is published and ready to go. On our website we just get the error: "Error connecting to the bot: network connection lost or this bot has been unpublished by its creator." The bot is "ABM-palvelubotti" on our profile. Do you know why this is or how we can get the bot published on our website? I already searched for guides for a few hours, but there doesn't seem to be a guide covering this issue on Snatchbot site. I am happy to provide you with more information if you need it. Thank you, Atte
Posted by Atte 16 days ago
I'm experiencing an issue that i can not assign a specific interaction to a button of my rich cards. There will always occurr another interaction (always the same). I tried creating a new rich card, a new button, a new interaction with a rich card but i can not assign this specific destination interaction. The destination interaction is working fine when the connection source is no button or when tested individually. The BotID is 55965 and the destination interaction is 854532.
Posted by Klaus Zwinger 17 days ago
Hi, I have an interaction with 5 quick reply buttons that each link to another interaction. Buttons 1, 4, and 5 continue correctly to the next interactions when clicked. However, when clicking on buttons 2 and 3, the current interaction reloads itself instead of continuing to the next interaction. (I took some screenshots to explain further but I am unable to post them here.) I've struggled with this for quite some time and have re-built the main connection and re-connected each of the buttons to their related interactions, but none of my attempts has resolved the issue. Any help would be much appreciated.
Posted by Marissa 17 days ago
Hi there, I am new to snatchbot and working through the tutorials https://support.snatchbot.me/docs/prior-responses. In the example of asking a name, it shows a user inputting a name of %757!. From the example the bot recognizes this as not a name - can some one guide me as to how this is achieved.
Posted by Lea Smith 18 days ago
hi there, really enjoying setting up my Bot on my website and it was all working perfectly and this morning when i press test the test screen pops up and im left with... MyBot is Typing.... (nothing happens after that??) how can i fix this one?
Posted by Mike 18 days ago
Hello, I keep getting an error when I hook up snatchbot to integromat scenario. Everything is set up correctly but I keep getting a JSON parse error and have literally tried everything. The scenario takes an attribute from snatchbot then passes it to a Google Sheets module, uses an array aggregator to put data together then hands it off to the transform JSON to convert then response to webhook. Everytime I try to very the webhook, I always get back an error from snatchbot. I have no idea what snatchbot is attempting to parse but the JSON format looks normal to me. Any ideas what's going on?
Posted by AJ 19 days ago
How can i add multiple connections in one button want i have a scenario Q 1 has 4 buttons 1 is a back button Q 2 has 4 buttons 1 is a back button when I click the back button it will come on Q 1 Q 3 has 4 buttons 1 is a back button when I click the back button it should come on Q 2 same till the end
Posted by Md Afroz 21 days ago
Hello, How do I get the bot to only trigger when it's mentioned, followed with a command, in a skype group chat - for example - @teambot find order # 12345 I don't want it to proactively message but act more as a trigger based bot. I looked at the setting but can't figure it out. Anyone can point me in the right direction?
Posted by AJ 21 days ago
Hello, My bot 48208 after the update has 2 problems. 1- Boradcasts are not sent to all recipients (the report shows that it is sent at less than 50%) 2- People who start a new conversation in Messenger are not being added as a contact in the bot. Attached image: https://drive.google.com/file/d/1j4jt4JFTJtNrKCUZrf5NgioEkItnjwac/ Thanks for your help.
Posted by Franco 21 days ago