Dear Team, I made a bot for Viber, people can select a specific category to show the content of our website through RSS, all went fine, but how I can make the bot sends a notification to the user when new content added through RSS?, I have tested the subscription button but nit getting any notification when the RSS feed is adding new content. To make it more simple, i want the people to get notifications when new content added to the categories they subscribed to. Please advise. Thank you,
Posted by Jay Abie 5 months ago
Hello, Snatchbot Support Team - How do I deactivate the Restart Command from the Configure settings. I'd just like to have the welcome message displayed once for new inquiries. Is it possible? It seems it is repetitive after every inquiry is refreshed after a certain time. My Bot ID is 111113, and the Interaction ID is 1737227. I am hoping you can assist me on this, please Thanks!
Posted by Karen Relampagos 5 months ago
The bug about the attributes reset was perfectly fixed along all this week and NOW IT APPEARED AGAIN. This is just frustrating, it is impossible to create a complex bot in this way if there's always something messed up in your platform. Work more on the bug fixes instead of working only on pro functions or hire some beta testers and test the updates before releasing them, since you ALWAYS break something in EVERY UPDATE. I'm seriously at the point of just leaving the platform and go somewhere else. Your platform will be free, but the quality in terms of stability is really low.
Posted by Wolfy 5 months ago
Hello. After the bot has run its course, if the participant's question is still unanswered, I want their final question to be emailed to us. I've set up email extraction, but can't find a way to get the email address added to the message the bot send s to us. The message is pretty useless if we can't contact them back. Your help will be much appreciated.
Posted by Gary Wolstenholme 5 months ago
Hi there, I just try to use restaurant order template and want to see user's order in back end just what customer ordered. I mean I just want to see ordered items. Can I do that ? I dont want to see whole conversation which is already asked questions what would you like to order and so on by chatbot.
Posted by Linas Jasikevicius 5 months ago
Hello. Could you please send me information regarding Chatbot integrating Calendly via Zapier. My organisation would like to use this facility and we are considering a few options including yours. Can you confirm that if we sign up to use your chatbot, we will be provided all the documentation/instructions necessary to perform the above? I look forward to your response. KC
Posted by Kevin Clarke 5 months ago
I am having a handful of minor issues with NLP. Perhaps you can help. The simplest issue is the way my bot replies to a Facebook Appointment request. It gives the standard welcome message. I'd like it to either reply with a confirmation message or do nothing, as it causes confusion. How can I train NLP to recognize a Facebook Appointment Request? I'm also having small issues with certain words that can have multiple meanings or words that could be used for multiple interactions. This one is harder to explain. Let's say someone mentions the word "duck". This could be an injured wild duck, an abandoned baby duck, a pet domestic duck that someone has dumped or wants to surrender, etc. Each of those require different interactions. Further, the words "injured" or "abandoned" could apply to different animals (I e. Raccoon, fox, deer, etc), also needing their own sets of interactions. I'd appreciate any help you can provide. It's my goal for this bot to provide crucial information quickly and easily when folks reach out to us for help. Thank you for your support! Best,
Posted by Matthew 5 months ago
Hi Team, I have configured the custom attribute with the value from my prior response in Configure tab. Attribute value : [responseTo interaction=1672127 fallback=TEXT] If the conversation is restarted, It will ask user to enter the value and the user inputs are not updated into the custom attribute. I am using attribute value to pass in Json API.
Posted by Sarath Kumar 5 months ago
Hello, I want have an interaction that takes gets the name and email for a user. I have the user name stored in a snatchbot response [responseTo interaction=1532274 fallback=TEXT] How can I access that information via Javscript on my site. I want to use the fetch API to send the username and email to our crm to create an account. All I need is access to that info after the user inputs it into snatchbot.
Posted by Tony Batts 5 months ago
Hey, my Bot have to answer questions. The answers are from the FAQ from our Website, so i did a lot of Interactions for all Answers. But now the question: It is possible that the Bot get Information (FAQ) directly from a Word-File or Text-File? Hope for Help
Posted by O-K 5 months ago
Hello, I created approximately 20 different NLP models (Entity) to detect different drug addictions. Most of them work fine. Just one model makes some trouble. I have added samples and trained the model. When I test individual of these samples by typing in just the sample everything works fine. As soon as I type in more than just the sample the detection fails. Example: "Crystal" --> works fine / "Ist Crystal ist gefährlich?" --> doesn't match Bot-ID: 75718 NLP Model: "Thema Crystal Meth" .../nlp/entity/73675 Do you have an idea what the problem is? Thanks in advance! Samuel
Posted by Samuel 5 months ago