Welcome to the SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!
The community forum is not a helpdesk
Let’s put this in the front - the vast majority of people here do not work for SnatchBot.
I used to be able to target and modify HTML elements using CSS followinng this guidance: https://support.snatchbot.me/docs/customizing-chat-window-with-css However, custom CSS seems to have stopped working since your major updates a couple of weeks ago. Is custom CSS no longer possible?
Posted by Jack 9 days ago
Good afternoon, is there any way to enable the fullscreen option for videos embedded from Youtube? Or any way to modify the size of the embedded videos? With the size they're displayed at now, users aren't able to see/read anything in the videos. Thank you. Roxanne
Posted by Jack 9 days ago
Hi, we are trying to implement our bot on our website. At times the chatbot works fine, but more often when anyone clicks the chat open just a message is displayed: "Error, server error or bot has been unpublished" (I am paraphrasing). Do you happen to know why this happens and what can be done about it?
Posted by Atte 9 days ago
Hi everyone, I've been trying to modify the chatbot with scc but I couldn't. I try to load the css but when reviewing the chat again, it remains the same. Can somebody help me? Can you tell me how to do it correctly and if possible, could you give me a css template to modify the chat style? Thank you
Posted by LEONEL 9 days ago
Hi, I am using Snatchbot in my facebook. The customers are getting annoyed, while they see the chat flow restarting again whenever they type something. I don't want to disable this function as I need to know the customer's queries too. How can I redirect them to a closure note whenever they type something.
Posted by Saravanan 9 days ago