ANSWERED

Custom "bot is typing" message

Hi, everyone! I was wondering if it's possible to customize the "bot is typing" message, other than the bot pre-selected language. Thanks!
ANSWERED

Push cookie data into chatbot and pass all responses to webhook

I want to pass a variable of an affiliate ID into the chatbot and then I want to take all of the responses that I have collected with the chatbot and send them to a webhook so that I can use that data in Zapier
ANSWERED

my webchat not appear on wordpress

Hi support, The script I embed into wordpress <script src="https://account.snatchbot.me/script.js"></script><script>window.sntchChat.Init(203055)</script> doesn't appear on the website. It just showing window.sntchChat.Init(203055) at the footer. What could be the problem? Thanks

Send Photo on Viber Smartphone

Hello. I created a bot and configured with viber channel. When the user communicates with the bot and we have a connection, i want to send an image through inbox like a custom message. The problem is that the image is not shown on viber in the smartphone but instead is shown properly in the viber desktop. Can i ask what is the problem? Thank you.
ANSWERED

Create a new collect for extract

Hi, could i create a new collect for extract the name or a color and so on ? Thank you
ANSWERED

Sharing bots

How can you share your bot with someone?

Multiple If statements not working

I have using Multiple If statements to match for the past 1 year it works fine. for the past 2 weeks it seems to be failing.Kindly let me know is there any new changes in the multiple statements. Here is my implementation ``` [IF([responseTo interaction=2156138 fallback=TEXT]=1){[setAttribute cattle_type=Cow]}] [IF([responseTo interaction=2156138 fallback=TEXT]=2){[setAttribute cattle_type=Buffalo]}] [IF([responseTo interaction=2156138 fallback=TEXT]=3){[setAttribute cattle_type=Goat]}] [IF([responseTo interaction=2156138 fallback=TEXT]=4){[setAttribute cattle_type=Sheep]}] [IF([responseTo interaction=2156138 fallback=TEXT]=5){[setAttribute cattle_type=Poultry]}] [IF([responseTo interaction=2156138 fallback=TEXT]=6){[setAttribute cattle_type=Pet]}] [IF([responseTo interaction=2156140 fallback=TEXT]=3){[IF([responseTo interaction=2156215 fallback=TEXT]=1){[setAttribute case_no=18A] [setAttribute case_name=Deworming]}]}] [IF([responseTo interaction=2156140 fallback=TEXT]=3){[IF([responseTo interaction=2156215 fallback=TEXT]=2){[setAttribute case_no=19A] [setAttribute case_name=Worm infestation + Undernutrition]}]}] [IF([responseTo interaction=2156140 fallback=TEXT]=3){[IF([responseTo interaction=2156215 fallback=TEXT]=3){[setAttribute case_no=19A] [setAttribute case_name=Worm infestation + Undernutrition]}]}] [IF([responseTo interaction=2156140 fallback=TEXT]=3){[IF([responseTo interaction=2156215 fallback=TEXT]=4){[setAttribute case_no=19A] [setAttribute case_name=Worm infestation + Undernutrition]}]}] [IF([responseTo interaction=2156140 fallback=TEXT]=4){[IF([responseTo interaction=2156215 fallback=TEXT]=1){[setAttribute case_no=18A] [setAttribute case_name=Deworming]}]}] [IF([responseTo interaction=2156140 fallback=TEXT]=4){[IF([responseTo interaction=2156215 fallback=TEXT]=2){[setAttribute case_no=19A] [setAttribute case_name=Worm infestation + Undernutrition]}]}] [IF([responseTo interaction=2156140 fallback=TEXT]=4){[IF([responseTo interaction=2156215 fallback=TEXT]=3){[setAttribute case_no=19A] [setAttribute case_name=Worm infestation + Undernutrition]}]}] தங்கள் கால்நடைக்கு ஏற்பட்டுள்ள பாதிப்புகள் பற்றிய *முழு விபரம் பெறப்பட்டடுள்ளது*.தீர்வு பெற *1 ஐ* அழுத்தவும் ``` Bots getting arffected with this 129825 133463
ANSWERED

Snatchbot URL blocked by Facebook

Good day! Whenever I tried to logging in my Snatchbot account via Facebook, it shows that the Snatchbot URL is blocked. Please advise. Thank you, Bob Sanders
ANSWERED

No se como hacer nada

he creado una interacción y siempre sale la misma , no avanza con otras preguntas que tengo que ocurre ?
ANSWERED

Differentiate uppercase letters from lowercase letters

Hi, is possible set a conexión different when the client written some letter in capital letters ? Thank you very much

¿Porque no me deja conectar mi chatbot a messenger?

ANSWERED

Printing messages.

Hi, we have a number of clients that are interested in printing incoming Whatsapp messages. Is this a standard feature within Snatchbot.
ANSWERED

Remove chat with us button

How can I remove the chat with us button that opens when I open my website? I have already established a message with an icon, but behind it appears the button that comes by default to chat with us. Any ideas?
ANSWERED

¿Hay un diccionario en inglés para BERT?

¿Hay algún diccionario en inglés para BERT? De ser afirmativo, ¿puedo modificar ese diccionario?
ANSWERED

TTS (of Snatchbot) during a live chat

Is text-to-speech (from the side of Snatchbot; e.g., Snatchbot responding with an audio) not available during a live chat?
ANSWERED

live chat STT & TTS

Are STT (speech-to-text) and TTS (text-to-speech) features available during a live chat?
ANSWERED

Does JSON API Interaction works on a free account?

Hello, I'm trying to set up a JSON API Interaction, but the request never seems to reach my endpoint. The error response appears right away. I'm using the correct JSON Structure, and I see the request reaching my endpoint while verifying the API address when setting up the interaction; however, once I test it, it doesn't work.

Number of subscriber

i cant see number of current subscribers
ANSWERED

Global Connection and Adding an another connection with "and"

So, I have created a single chatbot, which contains interactions both in German and English. In the beginning, the user selects the support language, and then the welcome message(interaction) is displayed in the language. To make my job easy, I only used Global connections both for German and English. But as you can imagine, some words or shortaned notations are the same, like GDPR. So, I just want to show the GDPR info in English they selected English at the beginning, and show GDPR info in German if they selected German at the beginning. On the global connection tab, there is no way to add a logic to implement, if user types GDPR and the variable language is German, go to German GDPR, like so. How can I achieve my goal? Thank you
ANSWERED

Bot preview to outsiders

Hi. Is there a unique link accessible to non members to test the bot?