Welcome to the SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!
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Let’s put this in the front - the vast majority of people here do not work for SnatchBot.
The GDPR in Germany says that the user has two rights. Rights #1 - The user is allowed to know which data we are exactly saving Rights #2 - The user has the right to delete all information we are saved I don't see how I can do this with SnatchBot. Any suggestions? I am also not sure how to implement this features in my chatbot. How did you guys solve it? Thank you so much for your help
Posted by Nils 10 days ago
One feature is missing what I saw on other chatbot platforms... is there any way to send automatic follow up messages? For example New user should automatically get 3 messages on the second, third and fourth day after they subscribed my bot.
Posted by Nils 10 days ago
Can you help me ? I want to make a integration with dialogflow and API JSON function of Snatchbot but i follow the next error: File "C:\Users\alejandro.avila\Anaconda3\lib\site-packages\google\api_core\grpc_helpers.py", line 57, in error_remapped_callable return callable_(*args, **kwargs) File "C:\Users\alejandro.avila\Anaconda3\lib\site-packages\grpc\_channel.py", line 824, in __call__ return _end_unary_response_blocking(state, call, False, None) File "C:\Users\alejandro.avila\Anaconda3\lib\site-packages\grpc\_channel.py", line 726, in _end_unary_response_blocking raise _InactiveRpcError(state) grpc._channel._InactiveRpcError: <_InactiveRpcError of RPC that terminated with: status = StatusCode.INVALID_ARGUMENT details = "Input text not set." debug_error_string = "{"created":"@1578929315.116000000","description":"Error received from peer ipv4:172.217.172.10:443","file":"src/core/lib/surface/call.cc","file_line":1056,"grpc_message":"Input text not set.","grpc_status":3}" You follow some example for this integration ?. Really i need help for the bot.
Posted by Alejandro Avila 12 days ago
The documentation "https://support.snatchbot.me/reference#how-to-use-the-snatchbot-api" seems broken. The URLs from the first section doesn't match the 'get-message' and 'post-message' url. The usage of the API is very unclear. I'm trying to get an initial message from the bot like this: curl "https://account.snatchbot.me/channels/api/api/id${BOT_ID}/app${APP_ID}/aps${APP_SECRET}?user_id=1234&message_id=0" I get a 200 with '{"messages":[],"status":true}'. This is the URL from the screenshot-examples from the reference page. The URLs in the code example just don't work and they also look wrong: "[...]//bot/[...]" Kind regards, Frederik
Posted by Frederik 14 days ago
My bot statement (68071) has a card that allows the user to choose the language they want to use when interacting with the bot. It gives the correct interaction but it throws in an additional one from a different card. How can I fix this?
Posted by JOQUEL O HALYARD 15 days ago
Hello, I sucessfully did a basic calculation of the price but every time I add another quantity from the same subject the calculated price is a blank field. This is the one that works: [ADD [[showVar=SHOE], [showVar=DRESS], [showVar=SHIRT], [showVar=SKIRT], [showVar=PANTS]]] And when I now change it to this for example: [ADD [[showVar=SHOE], [showVar=SHOWTWO], [showVar=DRESS], [showVar=DRESSTWO], [showVar=SHIRT], [showVar=SKIRT], [showVar=PANTS]]] I dont get a result. I controlled everything multiple times to see if I made a mistake setting the values but I can't find anything and I urgently need help :)
Posted by Julia 16 days ago
I created a webhook via Integromat to find and return a list of articles from Feedly. It looks like the chatbot is sending the message from the user to feedly, the search is being executed but the information is not coming back to the user via the chatbot. Any help would be appreciated.
Posted by Aquila Leon-Soon 17 days ago
Hello good day I have little trying snatchbot to see if I can buy the PRO version, but right now I am trying to load my inbox to see all the conversations, it only remains loading but you never see anything, I already deleted cache and cookies but nothing ... .
Posted by Gabriel Riveroll 18 days ago
I tried displaying a RSS 2.0 feed of our upcoming events using the RSS card. The item description and the item published date are displaying, but none of the item titles are showing. The feed lacks images and the item titles are important. (see interaction 1363318 for bot 76807) A check of the underlying HTML shows H5 tags, but no title data between the opening and closing H5 tags. <h5 _ngcontent-nsq-c0="" data-ng-bind="item.Title"></h5> Could your RSS feed script be tweaked to show the item title or the item title, if no image is present? My first preference is for a nice, simple list of event titles that are linked to their content.
Posted by Timothy Lee 18 days ago
I have modified one template and now when i go results, i have an error: You have positive answers out of 10. I doesn't show anymore the number of positive answers and the response for that specific result for example "[IF([showVar=Result6]=6){You really aced it, congratulations.}]". What can be the problem?
Posted by Stefan 21 days ago