Welcome to SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!
Please note that the community forum is not a helpdesk.
ProPlan users, remember you can raise a ticket from your dashboard.
Hi, I have an email extraction interaction which is connected with another interaction. And the connection is fallback connection. In first interaction (email extraction), I ask email and then questions from the users in second interaction (bot statement). So, I want an email notification where I want email (from the first interaction) along with the message (from the second interaction) on my email. Please suggest solution.
Posted by Aashish about a month ago
Hi! Bots on Facebook works fine but, on website, when I open chat window bot remains "writing... " and never launch the first message. Same problem on various sites. You can see it at https://antiquaria.es/ and https://realidadalternativa.com/ayuda-moksha Can you help me? Kind regards!
Posted by Manu Sánchez about a month ago
Hello, I want to know if it is possible to integrate snatchbot with a mobile application the same way as adding it to a website. Like adding a script code and that is it. No need to create an interface and use the API. Thanks,
Posted by Hani about a month ago
Hi! Is it possible to change the behavior of a bot depending on the hour or the day? For example, if I want the bot to give a certain answer during working hours and a different answer during late night or weekends - is that possible? Thanks
Posted by Yoav Blum about a month ago
Hi, I have little trouble with my bot. Auto-reply does not work from time to time. I don't know the cause - the setting is correct, I will answer the same question 10 times the same, so the robot will answer, if I answer again, it will be silent :-( It happens to me at the start, when the user has to answer. (signpost + 30 interactions) I'm so sorry, but I don't know what the problem may be. Can you help me, please? I use the Free Version, I must say that I am very excited about this elaborated tool, thank you for it.
Posted by Rouzishka about a month ago
Hi, i am already using live chat, and i wanted to know if there is any option to marked with a green dot the live chat that in the first instance were answered by an agent but then received some new messages to be answered by thise agent. Now it only appears the green dot when you a have a new live chat request, but once you answered it the green dot disappears and it is very difficult to continue the conversation if you received many live chat request at a time. The chat that is waiting for an answer just get lost between all the conversations. I stay attentive to your response. Thank you very much.
Posted by Elisa Guerra 2 months ago
We are looking at integrating Snatchbot with Zendesk chat. As we don't expect the bot to cover all the queries, we would like to ask how to gracefully handover the conversation to a Zendesk agent(human) and not on the "Inbox" in snatchbot.
Posted by Kevin Rotairo 2 months ago
Hi. in the middle of editing a bot, it switched to not showing anymore german special chars. he converts them correctly in the bot, so thats not a problem. but now he tries to speak that. for example für an "ö" he writes "ö" and that he tries to speak than... thanks!!
Posted by Tera 2 months ago
Hi there, hope you are well. I tried querying this with you guys a couple of times now but I have an issue with the user privacy as it might be insecure from my perspective. I do not want to discuss this in full as this is a public forum. Please provide me contact details so that I can discuss the matter privately.
Posted by Luqmaan Hadia 2 months ago
Hi there! I'm not able to access the Snatchbot Inbox. The Inbox keeps on loading. I don't have problem with any of the Snatchbot features except the Snatchbot Inbox. Also I've already contacted our IT department, we don't have connection problem on our end, and they stated that it has something to do with the website. Is there a way that I can fix this problem on my end? Thanks, Bob Sanders
Posted by Bob Sanders 2 months ago