Hi! When someone records an audio at https://snatchbot.me/webchat?botID....etc, , we can see it but not hear it, like user.158b001383fae79d.Kq60PkAi sendAudio:base64 There is no 'play' button at https://snatchbot.me/conversation but there is a play button inside chat, from user side, the one who is recording audio. That means, they think we are hearing it, but we are not. Is there any solution or other way to hear those direct web page audio chats? Thanks
Posted by Rodrigo Brandao 5 months ago
Hi, I'm trying first steps with the chatbot. I set up a start interaction but before the test bot shows my custom start interaction, it displays: "Hi! Thanks for getting in touch with us on our website. Please send us any question you may have and we will try to get back to you as quickly as we can." Can I somewhere turn this message off? I don't see it in the interactions nor in the schema. Thank you in advance! Micha
Posted by Micha Erbe 5 months ago
Dear Snatchbot team, I have integrated Snatchbot into my Slack app and added Snatchbot user to the channel. In Channels section of Snatchbot web site I have created Slack and Web channels. I also integrated Snatchbot into my web site. But when I am sending messages from web site, I do not receive them in Slack. How can I resolve the issue?
Posted by Victoria Klimova 5 months ago
i receive this email " email@example.com 2:07 PM (4 minutes ago) to me Bot Name: OptionTravel Bot ID: 47930 ModuleID: 707468 Platform Type: testing UserID: webchat.1551874060801.testing User message: sdf" how can i change the email body with more details ?
Posted by esraa 5 months ago
Hello, I would like to create a chatbot that gives me the possibility to connect other users of the chatbot by Messenger or Telegram. Then as soon as both users have finished the conversation that the chatbot take over. How can I do that ?
Posted by Sophie 5 months ago
Hi guys, I had a marketing bot running on my page facebook.com/themarketingshedau. It was working perfect and i was considering upgrading but now it seemingly has stopped working. New messages don't get responded too and even after i have copied the bot and reconnected it still doesn't respond to any message. Any ideas?
Posted by Kerin Payne 5 months ago
H i, I want to fire an interaction when the user say something. For e.g if user says 'A' fire interaction 'abc'. User can say 'A' at any time and I don't want to go inside every interaction (the interation list can be big) and made the connection for each bot message? Let me know if this is possible. TIA
Posted by Talha 5 months ago
I would like to access the content of the conversation on my computer. Is there an option to save and download automatically a txt, json or csv file containing the messages sent to the bot ? If not, is the API able to connect with a Python script ?
Posted by Claire 5 months ago
Hi guys, me again:) this question might be a bit complicated to ask. Let me make an example: I chose the NLP for negative words. In my conversation I do have the interaction, where my chatbot asks the user "what is your name?". Now if the user writes e.g. "damn" instead of his name, my bot would answer whatever I chose him to answer to negative words. How can I manage that the chatbot will continue with the conversation after this? Thank you so much!
Posted by Julia Egli 5 months ago