I have a bot that is opening up the chat automatically on the client site, I dont want it to do that and the Bot changed by itself ....I dont find where to change it now with the update ...previously this was a feature on the channel WEB, now I dont find it
Posted by Marcos Paulo 5 months ago
I need to disconnect snatchbot from my page https://www.facebook.com/Smaklerem/ But when you try to text the bot, on a mobile phone you can see "Start" , "restart" and "Powered by snatchbot" buttons. They dont work, but they are just there. I would need to remove that. Please let me know by email or via calling me on my phone +420 704415343
Posted by zak frost 5 months ago
I have a scenario where I want to create only a single Bot having multiple connections. step i) Get first message from Bot Step ii) Post a message to Bot and Get reply with one of the connection matching the question. step iii) Post another message to Bot and get response from another connection matching the question. E.g. Bot has three connections A, B, C If A's condition match, send A's message Next api call, if B's condition matches Send B's message and so on. The question is regarding Bot ID: 66740
Posted by Narendra D 5 months ago
Hi, after the maintenance that happend earlier this week my bot used to have a live chat function where someone could respond to any customer on my website. However after the maintenance the embed code stopped working and the response someone from my company sends to the cutomer doesn't show up on the customer side. Can you help me with this please ?
Posted by Rémi Humbert 5 months ago
I can not even get into the "build" page, any changes made to the bot would not be saved as well. The bot is not only inaccessible from the outside web, but also not usable during the test. It keeps loading and eventually reports an error. All of my bots have the same problem. This has caused huge trouble for my work!
Posted by Jianghong 5 months ago
I have a bot created but the Internet Explorer version 11 browser is not displayed in b. I tried it in Chrome and Mozilla and without any problem it works. What may be happening, is there any missing complement? please support Thank you.
Posted by Carlos O. 5 months ago
After the current update, I found that a series of functions that work pretty well before start to malfunction. Mainly, I have problems with the JSON API. My bot embeds a quiz section. I joint two JSON API modules. The first one fetches a question from google sheet and listens to the user's answer and the second one transfer the answer to check whether it is right or not and then gives back feedback. Now, after the user types in the answer, the bot would repeat module one and then the module would not send any message through webhook. The bot is not following my logic at all! Here is my bot-id 65362.
Posted by Jianghong 5 months ago
We've had major issues with the Facebook integration. It's actually made us stop using Snatchbot. But if we could somehow export the code for the Facebook bot and debug it separately, we might be able to fix the issues and continue using Snatchbot for the other integrations. Is that possible?
Posted by Jonas 5 months ago
The order in which quick replies are displayed has changed. Now instead of waiting for all the content in the Bot message to be displayed, they're appearing right after the first speech bubble. Does anyone have any idea why this is happening?
Posted by Jake 6 months ago
hey, as we were having problems earlier ,in your updated version these problems are solved and we r very happy with that. is there any document in which we get the solutions of every problem (how) which u have changed in your version
Posted by justin 6 months ago
Dear Snatchbot Support Team: Nice to meet you! My account has some problem currently. This was due to that I typed in a wrong email address when logging in with facebook. My facebook linked account is [email protected] but chrome autofilled [email protected] which doesn't even exist. Therefore, the verification email was sent to a non-existing email address, causing me to be not able to log in with my original facebook account which contains my whole project and other bots. Could you please set the corelating email to [email protected] ? My facebook account used to log in snatchbot is 2133177646. Sincerely, Boyu Zhang
Posted by Boyu Zhang 6 months ago