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Contact blocks Chat in Social Media Account
23 days ago by Stephan Cadisch
Hi All, is there a setting for Channels (i.e. Line, Facebook, WhatsApp) which allows to get information in cases where i.e. the Line Contact blocks the ongoing Chat? We just tested it and though we blocked a Chat, the Bot was still able to send messages, but the Line Contact didn't see them anymore. It would be good to have an alert in cases where this would happen.
Many business social media accounts actually close chats after 48 hours of stalled conversations automatically.